Job Summary

The Inside Sales Representative provides excellence in customer service through communication with customers to ensure accuracy in order handling, requested product details requested and follow up on open orders to effectively meet delivery expectations.

All team members work together to grow our customer base through new customers and identification of new business/markets.

Roles & Responsibilities

• Generate new and repeat sales by providing product and technical information in a timely manner
• Determine customer requirements and expectations in order to recommend specific products and solutions
• Recommend alternate products based on cost, availability or specifications
• Present price, credit and terms in accordance with standard procedures and customers’ profitability profile
• Accurately process customer transactions such as orders, quotes or returns
• Provide accurate information regarding availability of in-stock items
• Obtain accurate information from vendors relating to shipment dates and expected date of delivery
• Proactively recommend items needed by the customer to increase customer satisfaction and improve transaction profitability
• Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale items
• Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction
• Monitor scheduled shipment dates to ensure timely delivery and expedite as needed
• Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaints
• Remain current on consumer preferences by attending sales meetings, vendor training,
• Maintain up to date customer information within the computer database
• Manage time effectively, meet personal goals and work effectively with other members of the team
• Communicate to the purchasing department unexpected increases or decreases in demand for products
• Assist in scheduled physical inventory counts
• Maintain proficiency in using computer, data entry terminal, other common office equipment and software
• Follow company policies and procedures
• Present a professional image at all times to customers and vendors
• Perform other duties as assigned

Knowledge, Skills & Abilities:

• Strong and growing industry knowledge of products used in manufacturing / maintenance applications
• Above average organizational skills
• Ability to multitask
• Delivers superior customer service
• Effective listening, communication (verbal and written), negotiation and good phone skills
• Demonstrated integrity and ethical standards
• Technical expertise and knowledge of company products
• Problem-solving and analytical ability
• Accuracy and attention to detail
• Comfortable in fast-paced environment
• Professional demeanor
• Able to handle difficult customers with diplomacy and tact
• Able to perform business math (basic algebra, compute rate, ratio, etc.)
• Team player who works productively with wide range of people
• Able to work independently with some direction
• Capable of following written instructions and documented procedures
• Demonstrated understanding and application of effective selling strategies and techniques
• Manages time effectively and adapts quickly to changing priorities
• Enjoy working in a team environment
• Knowledge of Microsoft
• Excellent customer service experience.
• Ability to lift up to 50lbs bulk

Job Type: Full-time

Pay: $23.00-$28.00 per hour

Experience:

• Parts Sales: 1 year (required)
• Computer skills: 1 year (required)

Work Location: In person