Covert Security Solutions Inc.
Burnaby, BC
Full-Time | Temporary Fixed-Term (8–12 Months)
Operations Department
Reports to: Ops Manager
About Covert Security SolutionsCovert Security Solutions is a growing leader in residential and commercial security integration, providing installation, service, monitoring, and technical support solutions across British Columbia and beyond.
We are currently seeking a highly organized and client-focused Installation & Service Coordinator to join our Operations team on a Temporary Full-Time Contract. This role is ideal for someone who thrives in a fast-paced service environment and enjoys coordinating technicians, subcontractors, vendors, and clients to keep projects moving efficiently.
This position plays a critical role in supporting field operations, maintaining client satisfaction, and ensuring projects and service calls execute on time and to company standards.
Key ResponsibilitiesScheduling & Dispatch- Coordinate daily installation, service, and maintenance schedules
- Assign technicians and subcontractors based on scope, location, and priority
- Manage service calls, project timelines, and labour allocation
- Adjust schedules in real time based on urgent client requirements and field updates
- Maintain accurate calendars, work orders, and dispatch notes
Client & Vendor Coordination- Act as the main point of contact for clients during active work
- Coordinate with vendors and suppliers to ensure timely delivery of equipment and materials
- Communicate site readiness, changes, and service updates to all stakeholders
- Escalate urgent operational issues to leadership as required
Documentation & Administration- Maintain accurate service records, project files, technician notes, and completion reports
- Support invoicing coordination, expense tracking, and time entry verification
- Update CRM, ERP, or service management systems
- Generate internal status reports for leadership review
- Track project costs, labour usage, and service trends
Operational Support- Support field teams with troubleshooting coordination and escalation management
- Monitor inventory requirements for parts, tools, and consumables
- Assist with process improvements across dispatch, scheduling, and service workflows
- Support compliance with company safety standards and BC workplace requirements
Required Qualifications- 2+ years of experience in service coordination, dispatch, project coordination, or technical operations support
- Strong organizational and scheduling abilities
- Excellent verbal and written communication skills
- Comfortable managing multiple priorities and urgent requests
- Strong Microsoft Office and administrative systems proficiency
- High attention to detail and follow-through
Assets- Experience in the security industry, low-voltage systems, alarm, CCTV, access control, or field service coordination is a strong asset
- Experience working with technicians, subcontractors, and trades
- Familiarity with service software, CRMs, ERPs, or dispatch platforms
License Requirement- Must hold a valid BC Security Worker License
- Candidates who do not currently hold a license must be eligible and able to obtain one before their first day of work
Employment Terms- Temporary fixed-term contract
- Expected term: 8 to 12 months
- Full-time office position
- Monday to Friday
- Additional hours may be required during peak operational periods
- Travel to client sites, supplier locations, and company offices may occasionally be required
- Compensation: $27-$30, based on experience
Pay: $27.00-$30.00 per hour
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