Covert Security Solutions Inc.

Burnaby, BC

Full-Time | Temporary Fixed-Term (8–12 Months)

Operations Department

Reports to: Ops Manager

About Covert Security Solutions

Covert Security Solutions is a growing leader in residential and commercial security integration, providing installation, service, monitoring, and technical support solutions across British Columbia and beyond.

We are currently seeking a highly organized and client-focused Installation & Service Coordinator to join our Operations team on a Temporary Full-Time Contract. This role is ideal for someone who thrives in a fast-paced service environment and enjoys coordinating technicians, subcontractors, vendors, and clients to keep projects moving efficiently.

This position plays a critical role in supporting field operations, maintaining client satisfaction, and ensuring projects and service calls execute on time and to company standards.

Key Responsibilities

Scheduling & Dispatch

• Coordinate daily installation, service, and maintenance schedules
• Assign technicians and subcontractors based on scope, location, and priority
• Manage service calls, project timelines, and labour allocation
• Adjust schedules in real time based on urgent client requirements and field updates
• Maintain accurate calendars, work orders, and dispatch notes

Client & Vendor Coordination

• Act as the main point of contact for clients during active work
• Coordinate with vendors and suppliers to ensure timely delivery of equipment and materials
• Communicate site readiness, changes, and service updates to all stakeholders
• Escalate urgent operational issues to leadership as required

Documentation & Administration

• Maintain accurate service records, project files, technician notes, and completion reports
• Support invoicing coordination, expense tracking, and time entry verification
• Update CRM, ERP, or service management systems
• Generate internal status reports for leadership review
• Track project costs, labour usage, and service trends

Operational Support

• Support field teams with troubleshooting coordination and escalation management
• Monitor inventory requirements for parts, tools, and consumables
• Assist with process improvements across dispatch, scheduling, and service workflows
• Support compliance with company safety standards and BC workplace requirements

Required Qualifications

• 2+ years of experience in service coordination, dispatch, project coordination, or technical operations support
• Strong organizational and scheduling abilities
• Excellent verbal and written communication skills
• Comfortable managing multiple priorities and urgent requests
• Strong Microsoft Office and administrative systems proficiency
• High attention to detail and follow-through

Assets

• Experience in the security industry, low-voltage systems, alarm, CCTV, access control, or field service coordination is a strong asset
• Experience working with technicians, subcontractors, and trades
• Familiarity with service software, CRMs, ERPs, or dispatch platforms

License Requirement

• Must hold a valid BC Security Worker License
• Candidates who do not currently hold a license must be eligible and able to obtain one before their first day of work

Employment Terms

• Temporary fixed-term contract
• Expected term: 8 to 12 months
• Full-time office position
• Monday to Friday
• Additional hours may be required during peak operational periods
• Travel to client sites, supplier locations, and company offices may occasionally be required
• Compensation: $27-$30, based on experience

Pay: $27.00-$30.00 per hour

Work Locat