Job Title: Customer Service Representative - Insurance Benefits
Location: 1000 de la Gauchetiere Street West, Suite 2400 Montreal Quebec H3B 4W5
Duration: 06 months
Pay rate: $20 per hour on w2
Must be Fluent In French And English both Written And Verbal
Candidates Must Be Local, But Will Work Virtually From Home
Responsibilities- Will respond promptly and professionally to incoming telephone calls, chats and tickets based on client parameters providing top notch expertise
- Will develop a knowledge of products, services etc. and effectively convey this information to customers
- Engage in active listening with the customer, confirming or clarifying information and defuse situations as needed
- Document details of customer’s inquiries and/or complaints and the actions taken to resolve their issues in a comprehensible way
- Superb customer service skills and professionalism with a strong ability to diffuse customer concerns
- Maintain established performance levels in KPI environment
- Understand and resolve compliance issues in accordance with policies and procedures
- Be an active team member and support overall teamwork and morale
- Ability to identify and respond efficiently and accurately to customers and providing solutions and/or alternatives
Required Experience and Skills- Fluent in Frech and English both verbal and written
- Previous customer service or call center work experience in insurance program support
- Proficient in Microsoft Office Suite products (Word, Excel, Outlook, etc.)
- Strong communication, empathy and listening skills
- Ability to multi-task and run time effectively
- Writes clearly and concisely
- Committed to providing superior customer service
- Ability to work independently
- Tasks require judgment and critical thinking skills
- Minimum 3 years of industry experience - Insurance Program Support
Required Education- College Degree Preferred
- High School Diploma Required
Job Type: Contract
Contract length: 6 months
Pay: $20.00 per hour
Expected hours: 40 per week
Work Location: Hybrid remote in Montréal, QC