Position Summary

We are looking for a dependable and proactive IT Associate to join our team. Reporting to the Director, IT, this role is an entry-level role focused on providing first-line technical support and assisting with daily IT operations.

This position is well-suited for individuals who enjoy problem-solving, are looking to expand their IT experience, and want to make an impact on larger projects as needed.

The IT Associate role is an on-site position overlooking multiple properties. This permanent full-time role is a 40-hour work week with flexibility required for weekends and evenings based on business needs.

Key responsibilities include, but are not limited to:

• Provide on-site technical support and resolve IT issues
• Set up and maintain hardware (PCs, laptops, printers, mobile devices)
• Troubleshoot hardware, software, and network problems (in-person/remotely)
• Manage support tickets and document solutions
• Assist with IT asset management, onboarding/offboarding
• Support cabling, workstation setup, and infrastructure tasks
• Ensure compliance with IT policies and security standards
• Assist with IT projects as needed

Technical Requirements:

• Must posses experience with Microsoft 365 and SharePoint
• Basic knowledge of networking (LAN/WAN, DHCP, DNS), domain controllers
• Windows OS and helpdesk support experience
• Familiarity with ticketing systems and remote tools
• Preferred working experience with: Opera, Toast, Screen Connect, Cloudbeds, Assa Abloy Visionline, PBXact, ComXchange, HikVision, EyeinCloud, SonicWall, Grandstream, Sage50, SageHR
• Bonus: VLANs and Cisco CLI

Qualifications:

• 1–3 years of experience in IT or a related technical role (or equivalent education).
• Positive attitude, strong communication and interpersonal skills and commitment to delivering reliable in-office support.
• Excellent troubleshooting, analytical, and problem-solving abilities.
• Highly organized, proactive, and able to manage multiple requests efficiently.
• Strong documentation skills and attention to detail.
• Candidate must have a vehicle.

Physical Requirements:

• Lift and move IT equipment (up to ~50 lbs)
• Perform cabling, installations, and work in tight spaces
• Use tools (crimpers, testers) and climb ladders when needed

Microsoft 365

SharePoint

Networking

LAN/WAN

DHCP

DNS

Domain Controllers

Windows OS

Helpdesk Support

Ticketing Systems

Remote Tools

Hardware Setup

Troubleshooting

IT Asset Management

Cabling

AVAILABILITY / SHIFTS

Days

Afternoons

Midnights

Mon

Tue

Wed

Thu

Fri

Sat

Sun

Tokuc Group

5 jobs

Hospitality

Niagara Falls, ON

201-500 employees

For more than 32 years, our family has been proudly involved in the hospitality industry. Today, we own and operate a growing portfolio of hotels and restaurants across the Niagara region. Our hotel properties include; The Jordan Hotel, Old Stone Inn, and Ramada Plaza Niagara Falls, with a fourth property currently in development.

Alongside our hotels, we operate six restaurants: The Shore, Wildfire Steakhouse, The Four Mill, 1904 Bar, Steele & Clover, and Whiskey & Walleye. Each concept is designed to reflect its surroundings while offering a distinctive dining experience.

Our goal is to continue building a destination that celebrates local producers, exceptional food and drink, and the natural beauty of the Niagara region.

JOB LOCATION

Tokuc Group

7389 Lundy's Lane, Niagara Falls, ON, Canada