Work Location:

Mississauga, Ontario, Canada

Hours:

37.5

Line of Business:

Technology Solutions

Pay Details:

$69,700 - 115,200 CAD

This role is eligible for a discretionary variable compensation award that considers business and individual performance.

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview

Canadian Branch Infrastructure is an integral part of Branch & Infrastructure Technology Solutions in the Servicing & Digital Enablement Platform. Our team provides support for the Retail Branches indirectly, by working closely with the Retail Business and the various teams introducing new technologies and updates, providing retail lab test devices, and investigating / recommending new technology for the retail branches. Our team supports these various initiatives from conception, to testing right to completion of production rollout.

Job Accountabilities – What You'll Do

As an integral part of the Canadian Branch Infrastructure team, you will be assisting our various retail partners as they request retail hardware in the Creekside Lab. From provisioning to setup and providing guidance to the various partners to ensure their testing is completed successfully, thoroughly and in a timely manner. You will also be called upon to perform Stability Analysis which will ensure that the changes being tested do not adversely impact other applications on the retail platform. With the Creekside lab location also the location of various network testing, you will be a trusted partner in providing the network team they support they require in testing the various network configurations in our retail environment.

As a valued member of our retail Lab Management team, you will:

• Consistently deliver outstanding customer service by actioning requests in a timely manner so timelines are not impacted and by providing support through your knowledge of the Canadian Retail Platform and applications.
• Give specialized support (like research, installation, configuration, provisioning, systems support) and meets or exceeds established standards/service levels, while minimizing operational risk.
• Build, deploy base infrastructure components (e.g. servers, operating systems, middleware) for all environments.
• Maintain base infrastructure components, work with third parties to report problems, and receive fixes.
• Monitor system lifecycles, ensure specifications and functionality support our objectives and architecture decisions, redevelop when necessary.
• Conduct research, build solutions, maintain documentation.
• Provide quality service and solutions to clients by promptly communicating, escalating and resolving issues.
• Design, review, integrate application requirements (functional, security, integration, performance, quality, operations etc.).
• Help evolve the base infrastructure and operational environment, deploy new technologies.
• Use metrics to monitor environment performance, pinpoint ways to boost performance and resource utilization.
• Execute test plans, monitor, report results, resolve issues which may include that you identify and address applica