IT Business Consultant
Location: Edmonton, AB
Job Type: 12-Month Contract
Work Model: Primarily Onsite (some remote flexibility may be available)
Schedule: Monday to Friday | 8:15 AM – 4:30 PM MST
Job SummaryWe are seeking an experienced IT Business Consultant for a 12-month contract opportunity in Edmonton, AB to support a major infrastructure modernization and IT service transformation initiative. This role will work closely with business leaders, technical teams, and stakeholders to improve IT operations, modernize infrastructure services, strengthen disaster recovery capabilities, and develop strategic roadmaps.
The ideal candidate will bring strong experience in IT consulting, infrastructure transformation, service management, business analysis, and executive stakeholder engagement.
Key ResponsibilitiesIT Service Transformation- Assess current IT operations across server, storage, network, desktop, AV, and service desk environments.
- Define and document end-to-end IT services, ownership models, SLAs, KPIs, and service metrics.
- Design and improve ITIL-aligned processes including Incident, Change, Service Design, Service Catalogue, and Continual Improvement.
- Develop service catalogues and future-state operating models.
- Support role definition, process improvement, and organizational readiness.
- Assist with ITSM platform alignment such as ServiceNow.
Infrastructure Modernization- Support development of infrastructure modernization strategies and execution roadmaps.
- Evaluate current-state environments and recommend future-state solutions.
- Contribute to hybrid cloud strategies involving on-premise, private cloud, AWS, and Azure.
- Facilitate options analysis, planning workshops, and recommendations.
- Work with architects and technical teams on requirements and planning deliverables.
Disaster Recovery & Business Continuity- Gather and document RTO/RPO requirements.
- Develop disaster recovery plans, resiliency strategies, and recovery procedures.
- Coordinate DR testing exercises and track outcomes.
- Support business continuity planning and operational readiness.
Governance & Stakeholder Support- Prepare executive presentations, business cases, and recommendation documents.
- Support governance activities including risk, issue, and dependency tracking.
- Facilitate stakeholder meetings, workshops, and planning sessions.
Required Qualifications- Proven experience as an IT Business Consultant, Technology Consultant, or Senior Business Analyst.
- Experience delivering IT infrastructure modernization or transformation initiatives.
- Strong knowledge of ITIL service management practices.
- Experience with server, storage, network, desktop, and service desk environments.
- Experience supporting hybrid cloud environments (AWS, Azure, private cloud).
- Knowledge of disaster recovery, resiliency, and business continuity planning.
- Strong analytical, facilitation, documentation, and communication skills.
- Ability to engage effectively with technical teams and senior leadership.
Preferred Qualifications- Experience in public sector, government, justice, or regulated environments.
- Experience with ServiceNow or similar ITSM tools.
- Change management or organizational transformation experience.
Job Type: Full-time
Pay: $66.65-$83.32 per hour
Expected hours: 40 per week
Benefits:Application question(s):- Do you have 5+ years of experience working as an IT Business Consultant, Senior Business Analyst, or Technology Consultant on infrastructure or IT transformation projects? (Yes/No)
- Do you have proven experience delivering IT infrastructure modernization initiatives involving server, storage, network, desktop, or service desk environments? (Yes/No)
- Do you have hands-on experience designing or improving ITIL-based processes such as Incident Management, Cha