Who we are:Cold Hands, Warm Hearts
This might come as a shock, but we think it’s a virtue to be cold. That’s right, the colder the better. And yet, if you speak to our customers, they’ll tell you how warm we are - and how hard we work to make their lives in the lab easier.
At Precision BioLogic, we develop and deliver high-quality frozen diagnostic products that help hemostasis laboratories around the world produce timely, accurate results. Headquartered in Nova Scotia, we are a proud Canadian company with over 40 years of history and a growing North American footprint, supporting customers through both Canadian and U.S. operations. Built on a strong scientific foundation, we are well established - and very much in a phase of growth.
Our purpose is simple and ambitious: to improve quality of life through scientific innovation. By combining rigorous science, thoughtful product design, and close collaboration with the people who rely on our work every day, we continue to build on a legacy of meaningful, impactful work. We are guided by values of respect, cooperation, collaboration, compassion, and accountability – with our customers and with each other.
The Opportunity:Are you excited about making information technology a valued enabler and problem solver within a growing organization?
As we continue to grow across multiple sites in Canada and the U.S., we are evolving our IT services to scale effectively within an ISO 13485–regulated environment. We are adding an IT Services Analyst role to play a central role in the development and delivery of IT services.
Reporting to the Director of Information Technology, this technical role is well suited to someone who brings care, curiosity, and sense of ownership to their work, enjoys finding solutions and improving processes, and is eager to grow their broad IT experience in a regulated, multi-site environment. This role is located in our Ancaster office and requires on-site presence 5 days a week.
Role Responsibilities:End‑User & Endpoint Services- Configure and support Microsoft 365 services (Exchange Online, SharePoint, OneDrive, Teams, Entra ID)
- Configure Windows Active Directory objects and services (users, groups, GPOs, authentication, access control)
- Setup, configure, and troubleshoot Windows laptops and desktops, including hardware, OS, applications, and peripherals
- Setup, configure, and support Apple iPhones, including device enrollment, security settings, and end‑user support
- Configure and troubleshoot printing and imaging devices, including drivers, queues, and vendor coordination
Infrastructure & Systems- Configure and maintain Windows Server environments, including patching, monitoring, and routine maintenance
- Perform virtual machine administration using Hyper‑V, including provisioning, backups, and basic performance troubleshooting
- Apply updates and lifecycle maintenance to servers and network‑attached devices in accordance with IT and quality procedures
Networking & Security Foundations- Demonstrate working knowledge of core networking concepts, including LAN, WAN, DNS, routing, and next‑generation firewalls
- Support and troubleshoot network connectivity issues, escalating appropriately when required
- Apply a security‑first mindset when managing systems, endpoints, and user access
Business Support & Service Delivery- Receive and respond to IT service issues as they occur.
- Receive, analyze, and clearly articulate business problems that may have an information technology solution
- Translate technical concepts into clear, user‑appropriate language
- Provide formal and informal IT user training, documentation, and knowledge transfer
- Deliver IT services with a customer‑service mindset, balancing responsiveness, quality, and risk
Collaboration & Vendor Engagement- Work collaboratively with internal teams, external vendors, and service providers
- Coordinate troubleshooting, support requests, and service delivery with third‑party partners
Quality & Compliance Aware