IT Specialist – Logistics

Location: Milton, Ontario
Reports To: Site Manager
Employment Type: Full-Time

About Us:

ID Logistics (IDL), a global leader in third-party logistics, combines entrepreneurial spirit with a dedication to operational excellence. We were founded in Orgon, France in 2001. With a global workforce of over 38,000 experts and 84 million square feet of facilities across over 400 sites, we're transforming logistics--and this is just the beginning!

As we aim to accelerate growth in Canada, we are actively seeking an IT Specialist to support our growth.

About the Role

We are seeking an IT Specialist (Site Support) to play a key role in the launch and ongoing support of a new state-of-the-art 3PL facility in Milton, Ontario. This hands-on role is ideal for a results-driven IT professional who thrives in fast-paced, operational environments and enjoys being the on-site technology expert.

As the primary IT contact at the site, you will support daily warehouse and office operations, ensure technology readiness for go‑live, and collaborate closely with our regional and global IT teams to resolve issues, implement standard solutions, and support continuous improvement.

Key Responsibilities

Site Launch & Go-Live Support

• Support IT readiness for a new site launch, including device staging, system testing, and connectivity validation
• Assist with user acceptance testing (UAT), cutover activities, and go-live execution
• Provide enhanced on-site support during launch and post-launch stabilization (hypercare)
• Ensure timely provisioning of hardware, devices, and system access for new hires

Site-Level IT Support

• Provide first- and second-level support for hardware and software issues, including:
  • Desktops, laptops, thin clients
  • RF scanners, tablets, and mobile warehouse devices
  • Networked printers and label printers
• Troubleshoot issues related to:
  • Warehouse Management Systems (WMS)
  • Transportation, yard, or labour management systems
  • Microsoft 365 applications
• Support a 24x7 operational environment, with flexibility during peak periods or system events

Systems & Infrastructure

• Install, configure, and maintain end-user and warehouse IT equipment
• Support local network infrastructure, including switches, cabling, and Wi‑Fi access points
• Monitor system performance, identify risks, and escalate issues impacting operations
• Support site expansions, automation installs, and equipment upgrades

Collaboration & Escalation

• Act as the local IT liaison between site leadership and regional/global IT teams
• Escalate incidents and service requests using established IT service management processes
• Support corporate initiatives such as software updates, cybersecurity controls, and system standardization

Security, Compliance & Documentation

• Enforce IT security and access control policies
• Support compliance with Canadian and Ontario requirements, including OHSA and data privacy standards (PIPEDA)
• Maintain documentation related to incidents, assets, configurations, and resolutions
• Identify recurring issues and recommend preventative solutions

Qualifications

Required

• 3–5 years of IT support experience, preferably in a warehouse, logistics, manufacturing, or industrial environment
• Hands-on experience supporting Windows-based environments and Microsoft 365
• Experience supporting RF scanners, printers, and other warehouse technology
• Working knowledge of networking fundamentals (LAN/WAN, TCP/IP, Wi‑Fi)
• Strong troubleshooting, communication, and customer service skills
• Experience working with remote or centralized IT teams

Preferred

• Experience supporting a 3PL or distribution centre site launch
• Familiarity with WMS platforms
• Knowledge of ITIL-based service management practices
• CompTIA A+, Network+, or similar certifications

What We’re Looking For

• A hands-on, solutions-oriented