Reporting to the IT Manager, the IT Support Specialist serves as both a hands-on support resource and a technical contributor to the broader IT infrastructure at Cam Tran. This position bridges day-to-day end-user support with meaningful responsibility for the health and maintenance of core systems including networking, servers, virtualization, and business applications. While handling system maintenance, network support, data integrity, and second-level troubleshooting, this position is expected to resolve user issues efficiently, contribute to infrastructure projects, and proactively maintain the reliability of systems that the business depends on
- Provide first- and second-level technical support for hardware, software, and connectivity issues across desktops, laptops, mobile devices, and printers.
- Manage new-user onboarding including workstation setup, account provisioning, and orientation to IT systems.
- Support Microsoft 365 applications including Outlook, Teams, SharePoint, and OneDrive.
- Assist users with ERP and business application navigation, login issues, and basic troubleshooting; escalate configuration or system-level issues to senior staff or vendors.
- Log, track, and resolve incidents and service requests using the IT ticketing system, following established prioritization and escalation procedures.
- Ability to assist when needed with maintenance or monitoring of servers, networking equipment, firewalls, and virtualization environments under the direction of senior IT staff.
- Assist when needed with routine patch management, system updates, and backups.
- Administer Active Directory and Microsoft 365 user accounts and permissions.
- Assist with troubleshooting IT infrastructure.
- Support manufacturing-floor technology including barcode scanners, label printers, and tablets.
- Assist with Zebra printer configuration and BarTender label printing software.
- Maintain uptime and reliability for systems critical to production operations.
- Assist with data analysis and reporting using Microsoft SQL and Excel.
- Maintain accurate records of incidents, resolutions, asset changes, and IT procedures.
- Develop and deliver basic user training materials and guides for hardware, software, and IT best practices.
- Work with vendors, developers, and external technicians to escalate and coordinate resolution of hardware or software issues.
- Prepare evaluations of hardware or software upgrades and present findings to the IT team as required.
- Other duties as assigned.
Requirements- Solid working knowledge of Windows-based IT environments including servers, networking, and end-user systems.
- Practical troubleshooting skills across hardware, software, and networking.
- Customer-focused approach to IT support with strong verbal and written communication skills.
- Ability to work both independently and collaboratively within a small IT team.
- Comfortable following documented procedures while exercising sound judgment on day-to-day issues.
- Familiarity with IT ticketing systems and service management practices.
- Working knowledge of BarTender label printing software and Zebra printers considered an asset.
- Proficiency with Microsoft Excel including formulas and basic macros; exposure to Microsoft Access or basic SQL querying.
Qualifications:- Bachelor’s degree in Information Technology, Computer Science, Business Systems, or a related field.
- Three to five years of experience in an IT support, Systems Administration, or IT generalist role.
- Demonstrated experience maintaining and supporting Microsoft Windows environments.
- Working knowledge of virtualization platforms.
- Experience supporting ERP or business applications at a user-support level.
- Familiarity with barcode and label printing systems; experience with Zebra printers and BarTender is an asset.
- Experience in a manufacturing o