This role is based in Richmond Hill, Ontario with mostly in office working (4-5 days a week in the office)

Please apply via this link and not via Indeed:

https://fleetspace.careers.hibob.com/jobs/b24a78e0-6b8d-4347-a3b0-0c991bca725d

Want to keep the systems running that help connect the Earth, Moon and Mars?

Fleet Space Technologies is on a mission to help humanity explore and connect the Earth, Moon, and Mars. From our Australian headquarters, we've grown a global team and built ExoSphere: our end-to-end mineral exploration solution that uses smart seismic sensors connected in real time via our own satellites, combined with AI to image the subsurface in days rather than months.

We are looking for an experienced IT support specialist on the ground in Toronto to support our team there and others across North and South America. As our IT Support Specialist, you will be the go-to person for our growing team in the region, keeping technology running smoothly and helping us build the kind of IT experience that lets engineers, scientists and operators get on with the work that matters.

You will work closely with our ICT Manager and the broader ICT team across Australia but have a lot of autonomy on solving technical problems, owning communication with internal teams including our Executive team, procurement and management of equipment, contributing to global IT projects and helping us maintain secure, stable and scalable systems as Fleet continues to grow.

What you will do

• Act as the primary IT contact for our North American team, providing responsive, high-quality support across hardware, software and systems
• Own and improve IT support processes and workflows to ensure consistent service delivery in the region
• Manage and support Google Workspace, Microsoft 365, conferencing tools, endpoint management and security solutions
• Oversee provisioning, configuration and lifecycle management of laptops and IT assets for office-based and remote staff
• Lead response efforts for major incidents, including communication, root cause analysis and follow-up
• Maintain compliance with cyber security standards including ISO27001:2022, including regular auditing and reporting
• Ensure proactive maintenance, patching and security alignment across Windows, Mac and Linux environments
• Identify and drive opportunities to automate, streamline and improve how we deliver IT
• Contribute to IT project planning, system upgrades and new technology rollouts
• Build strong relationships with internal stakeholders and external vendors

What we are looking for

• Tertiary qualification in Information Technology or equivalent, with 5+ years of experience in IT support in roles where you have acted as a one person team, possibly as the first person at a company or location but with a very broad remit of IT support responsibilities
• Deep experience supporting users in fast-paced, multi-platform environments, ideally in MSP, tech or security-conscious sectors
• Strong skills supporting and administering Google Workspace, Windows and Linux server environments, teleconferencing and VoIP, Jira Service Desk, GitLab, AWS, GCP, Hubspot, ClickUp and other SaaS products used across the company
• Demonstrate how AI can be used in automations but also how you've implemented control over tooling and data in your previous roles
• Experience managing security compliance frameworks (DISP, ISMS, Essential Eight) and implementing IT governance practices
• Strong technical troubleshooting skills and the ability to independently investigate and resolve complex issues
• Proven ability to coordinate IT support efforts, manage vendors and influence positive IT behaviours across a business
• Flexible working hours to collaborate with teams in Australia and South America, this won't be everyday and flexibility will also be given in return
• Strong written and verbal communication skills, with the ability to explain technical issues clearly to non-technical users