You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.
Job Description:Join our Learning & Development Team
In this role, you will be part of a professional Learning & Development team that supports more than 700+ employees for our Group Disability organization across Canada.
Are you an innovative thinker, do you embrace change, strive to go beyond customer expectations and have a passion for continuous learning? Are you motivated by the ability to provide training, coaching and mentorship to develop others? Our team in Group Disability believe the best learners make the best teachers and we are in search of a dynamic and enthusiastic individual to join us.
As a Trainer, Learning & Development: You are a natural problem solver, a compelling communicator with a strong desire to provide an exceptional training experience. You take great pride in knowing and respecting the influence you have with new employees to the company. You thrive in fast-paced environments, are comfortable with technology and love to work in collaboration with others. Our learning team is committed to providing quality, up to date and consistent training throughout our Canadian operation. You will work in partnership with Team Leaders and Trainers in other locations and lines of business to ensure consistency.
What YOU get to do…- Provide engaging on-site and remote training to new and existing staff for the Disability Payment and Claims Establishment teams
- Applying accelerated and blended learning techniques in training
- Identify individual learning styles and adjust facilitation accordingly
- Conduct needs analyses to help determine appropriate training solutions
- Design engaging training material and maintain its currency in accordance with changing business practice and procedures
- Measure learner progress using appropriate testing, assessments and evaluations
- Provide detailed feedback on new hire/learner progression
- Conduct quality reviews of production tasks to ensure accuracy and understanding while providing actionable feedback and coaching based on trends
- Establish strong working relationships with your business partners to assess training needs and ensure practice and procedures are kept current
- Participate in business unit initiatives or projects as assigned by your manager
- Identify and act on opportunities for continuous improvement
- Stay current with industry trends on learning and development
What you need to succeed?- As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only as the incumbent will be responsible for creating and delivering training to employees and/or English and French-speaking clients across Canada or worldwide.
- Disability Payment and/or Claims Establishment (Admin) experience and subject matter expertise
- Advanced skill in the Microsoft product suite (PowerPoint, Excel, Word, MS Teams)
- Exceptional interpersonal and communication skills both written and verbal
- Ability to juggle multiple tasks in an