Are you looking for a hybrid technical support position in a tight, supportive MSP team environment? SkySail Technologies is looking for a Level 2 IT Support Specialist who is eager to grow their technical skills while building strong client relationships. This is primarily an onsite role (80%) serving our professional services clients, with the remainder of the time spent on remote support and proactive maintenance.
We’ll Provide:- A competitive salary of $60k- $70k CDN
- Health Spending Account
- 10 Wellness days a year, vacation time, paid holidays
- Hybrid work opportunity
- Opportunity to grow within the company
- A great company culture on a small team of 3 employees
What you’ll do:- Deliver hands-on technical support at client sites across the Interior BC region
- Perform proactive maintenance on client systems to prevent issues before they occur
- Provide helpdesk support for day-to-day technology needs
- Configure and deploy workstations, mobile devices, and peripherals
- Manage user account administration in Microsoft 365 environments
- Troubleshoot network connectivity and performance issues
Skills you’ll need:- 2-4 years of IT support experience
- Solid understanding of Windows 11 desktop support
- Experience with Microsoft 365 (Exchange Online, SharePoint, Teams, Intune)
- Basic networking knowledge (TCP/IP, DNS, DHCP, VLANs)
- Understanding of Active Directory and Azure AD fundamentals
- Familiarity with backup and disaster recovery concepts
- Mobile device management (iOS, Android) experience and Basic PowerShell scripting knowledge is a plus
- Strong communication (written and verbal) and interpersonal skills
- Able to work well both within a team environment and autonomously
- Flexible schedule to accommodate occasional after-hours work
- Ability to travel to client sites in and around Okanagan
- Driver’s license
Next Steps:Quick apply with your resume here
OR
Get a head start on our application and aptitude testing process here: https://www.ondemandassessment.com/o/JB-DLHQS7UVF/landing