BCIT’s Facilities and Campus Development department is seeking a regular, full-time (1.0 FTE) Manager, Facilities Support Services. This position manages the delivery of facilities support services, including custodial, waste, recycling and pest control services across BCIT campuses, with authority over staff and contractors, ensuring safe, reliable, and efficient facilities operations. Develops and implements operational plans, best practices, budgets, standard operating procedures, policies, and service standards to support operational effectiveness, sustainability, and service excellence. Holds accountability for service-centered operational delivery, maintenance programs, contracted services, and long-term campus maintenance and renewal planning, ensuring effective emergency response, service excellence and regulatory compliance.

• Assists in developing programs and processes for efficient operation of services, including using facilities management information technology tools to improve business processes. Collaborates with CPF managers to understand operational requirements and ensure coordinated planning and delivery of facilities support services.
• Manages day-to-day facilities support services, including custodial, waste, recycling and pest control services, to ensure consistent service delivery aligned with sustainability goals and customer satisfaction.
• Develops and maintains operational plan and operating budget related to facilities support services ensuring effective cost control and resource allocation to address the critical needs and priorities across all campuses. Prepares operational performance reports for the leaders to support informed decision-making and service planning.
• Promotes sustainable practices and waste reduction strategies that support BCIT’s environmental and sustainability goals. Ensures compliance with all relevant federal, provincial, and municipal health, safety, and environmental legislation, regulations and standards, as well as BCIT policies, procedures, and industry best practices.
• Develops and implements cyclical custodial maintenance services and processes to ensure long-term asset preservation and operational efficiency and improve safety, consistency and quality across all service areas.
• Advises senior leadership on services, programs, and contracts to support and optimize facilities development strategies and goals, applying professional expertise and assessing budget, risk, regulatory constraints, efficiency, and best practices.
• Manages procurement activities for facilities support services operations, ensuring compliance with BCIT policies, contracts, and budget requirements.
• Develops and maintains operational contingency plans for facilities support services department that support BCIT’s business continuity framework for all BCIT sites.
• Provides operational leadership during facility incidents or service disruptions, coordinating staff and contractors to restore services safely and efficiently.
• Monitors the use of the Computerized Maintenance Management System (CMMS) to ensure accurate data entry, timely work order management, and reporting for maintenance activities.
• Collaborates with departments and schools, understanding their needs, establishing and maintaining effective plans and activities regarding facilities support services.
• Liaises with Safety, Security and Emergency Management (SSEM) department to develop and apply the best practices in safety from relevant industry sectors.
• Manages facilities support service contracts, including identifying service needs, developing and comp