Position PurposeAs a Manager, Housing & Support Services you will provide supervision and support a team approach to case planning, consistent with evidence-based practices in the fields of mental health and substance use; support your teams to manage crisis situations, conflict resolution, and risk assessments; provide coordination of the daily operations of the programs.
ResponsibilitiesService- Manage day-to-day operations of the programs.
- Provide coordination and support across teams to enhance continuity and quality of care.
- Collaborate with supervisor to discuss job performance and establish professional goals.
- Oversee the maintenance of documentation, including discharge summaries and clinical notes.
- Engage in ongoing staff development and personal learning as agreed to in performance reviews.
- Develop and implement programming in collaboration with the Director and in line with the Agency strategic objectives.
- Collaborate to develop programming in line with evidence-informed and best practices.
- Implement and maintain professional practice standards and any relevant reporting and licensing.
- Oversee and complete statistics and reports on program activities and special projects where applicable.
- Recommend, participate in the development of and manage the implementation of policies and procedures within the department.
- Participate in the preparation of the annual Operating Plan and department budget submissions.
- Represent the Jean Tweed Centre in the community.
- Establish collaborative relationships with funders, community partners and stakeholders as appropriate to further the Centre’s mission.
- As required, provide after-hours emergency coverage on a rotational basis.
- Monitor the safety, health and well-being of the clients under the program care.
Staff Supervision- Recruit, orient, train, supervise and coach program staff including ongoing supervision, performance management, and the coordination of training and development needs.
- Participate in, and/or lead all relevant staff meetings as appropriate.
- Formulate and schedule the work of program staff and authorize and effectively control the overtime work of such staff.
- Facilitate team building via communication and positive working relationships with staff.
- Supervise, or support employees to supervise student placements and volunteers.
- Ensure that proper staffing ratios are maintained, including the addition of casual staff as needed.
Organizational- Conduct job responsibilities with a commitment to harm reduction, trauma- informed, women-centred and anti-oppressive practices.
- Abide by the Occupational Health and Safety Act, and work in a manner that is safe, reporting incidents immediately to direct supervisor.
- Adhere to the policies and procedures of The Jean Tweed Centre.
- Perform other duties as assigned in order to meet the overall goals and objectives of The Jean Tweed Centre.
- Maintain a client service orientation including learning about/addressing client needs and concerns.
- Work collaboratively including respecting others, sharing information, consulting and celebrating shared successes.
- Demonstrate accountability by holding self responsible and following through on commitments.
- Support inclusion and equity by respecting others, embracing diversity and addressing oppression.
- Commit to continuous learning through professional development, giving and receiving constructive feedback and applying new skills.
RequirementsQualifications- Master’s Degree in Social Work or relevant field, or an equivalent combination of education and experience.
- Minimum 3-5 years of experience in related field.
- Minimum 2 years supervisory experience preferably in a unionized environment.
- Approac