Marketing Statement
A career at TransLink and our family of companies means working with people with a wide range of skills and perspectives, all teaming up towards a common goal: preserving and enhancing the region's world-envied quality of life. Together, we connect the region and enhance its livability by providing a sustainable transit and transportation network, embraced by our communities and people.
At TransLink we are dedicated to building a workforce that reflects the diversity of the communities in which we live. We’re committed to fostering an inclusive, equitable and accessible workplace, recognizing the unique value and skills every individual brings.
Looking for a great place to work where your contributions are valued and you can make a difference in a vibrant city? At TransLink, one of BC’s Top Employers, you'll help make Metro Vancouver a better place to live, built on transportation excellence. Put your future in motion!
Responsibilities
PRIMARY PURPOSE
Manages IT Operations including overseeing and monitoring all operations for cloud, data center, network, and storage to ensure good state of repair across the Enterprise. Ensures all systems are performing at optimal levels and assigned services meet business expectations. Leads the team in transitioning towards the DevOps product/service delivery model, including grow the skillsets of the team, empower the employees and drive the change in practice, mindset and culture.
KEY ACCOUNTABILITIES
Works closely with TransLink’s key stakeholders to understand IT Operations requirements in alignment with TransLink’s overall technology plan and strategies. Liaises with Senior Management, business owners and other internal stakeholders to recommend best practices, improve the current operations practices, and identify and resolve business systems issues. Develops and implements necessary controls to identify and mitigate risks where appropriate, alerting the Senior Manager and Director on high risk issues as they emerge, and recommending corrective action.
Supports the IT infrastructure service strategy and technical roadmap, ensuring its integration with overall IT and enterprise strategic plans. Develops operational plans that meet the architecture/technology needs of the organization. Manages a diverse cross functional team to maintain highly reliable, resilient and scalable technology products with a focus on quality, business enablement and improving the end user experience. Provides technical leadership on full cycle service delivery including business analysis, infrastructure development, customization and configuration, quality control. Ensures service delivery meets established standards and service level agreement.
Manages vendor performance and works with vendors on solving technical issues and enhancing service delivery. Ensures team members effectively communicate and collaborate with external resources. Develops and manages the budget for IT infrastructure. Identifies and leverages opportunities to optimize costs and value of the technology solutions throughout their life cycle. Ensures the budget is consistent with the overall strategic objectives of the BTS division and the enterprise. Ensures cost-effective delivery of IT infrastructure services to meet and address changing business priorities and needs with agility.
Builds partnerships with Business Leaders at various levels to guide strategic decision making and influence how IT Operations can enable new sources of value. Fosters collaboration and develops highly responsive working relationship with cross functional IT teams. Champions innovation and recommends best practices as it relates to IT Operations.