Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.

A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.

The Manager, Marketing & Customer Finance plays a critical role in analyzing, forecasting, and strategizing financial initiatives within the Marketing & Customer departments with the goal of optimizing sales and profit performance.

This position involves close partnership with the business to drive data-informed decisions to support overall business goals. The manager will be responsible for budgeting and forecasting, conducting financial analysis, monitoring & developing KPI’s, and providing actionable insights to enhance Marketing & Customer strategies.

Specific responsibilities include (but are not limited to) the following:

• Financial Analysis: Conduct thorough ongoing analysis of financial data including marketing spend/returns, and customer behaviour/trends. Identify areas of opportunity and risk.
• Performance Monitoring and Reporting: Monitor key performance indicators (KPIs) and dashboards to track financial performance of marketing investments and customers against budgets/targets.
• Budgeting and Forecasting: Understand trends, business objectives and assist in the development of annual budgets/targets and forecasts for Marketing and Customers.
• Financial Modeling: Develop financial models and sensitivity analysis to evaluate potential business opportunities/investments and scenarios.
• Period-end/Year-end: Review period-end/year-end accruals to ensure completeness of financial results. Prepare commentary of performance to be shared with business leads and senior leadership.
• Cross-functional Collaboration: Partner closely with Marketing and Customer teams to align financial goals with overall business objectives.
• Communicate financial insights effectively to stakeholders at various levels.
• Continuous Improvement: Stay abreast of industry trends, market dynamics, and best practices in marketing and customer analytics. Proactively identify opportunities for process improvement and optimization.

The ideal candidate:

• 3+ years of experience in FP&A, marketing finance, customer analytics, or related roles. Experience within the retail industry a plus.
• Bachelor’s degree in Finance & CPA designation an asset
• Strong analytical skills with proficiency in financial modeling, forecasting, and variance analysis.
• Advanced proficiency in Microsoft Excel; experience with ERP’s and data visualization tools (e.g., SAP, Oracle, Tableau, MicroStrategy) is preferred.
• Excellent communication and presentation skills, with the ability to convey complex financial concepts to non-financial stakeholders.
• Strategic thinker with a proactive and collaborative approach to problem-solving.
• Demonstrated leadership and influencing skills with the ability to get things done.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively

The measures of success:

• Contribution to financial objectives
• Individual objectives linked to the achievement of department goals
• Feedback from internal and external clients

Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our empl