Position Number: 50001395 / P3936B
Department: Digital Solutions
Grade: GR15
Campus: Sir George Williams (Downtown)

Salary: $113,446.00 - $131,583.00 per annum
Union/Association/HR Policy: ACUMAE

Posting deadline: May 19, 2026

Applicants are strongly encouraged to include a cover letter expressing their interest and how their profile aligns with the role.

Recognized as one of Montreal’s top Employers, Concordia University is the place to be if you are looking to grow, contribute and innovate in a dynamic and multicultural environment.

Be part of a community that addresses society’s big challenges, supports your personal and professional growth, and makes a real impact in building a more sustainable world.

As a member of our community, you will have access to comprehensive benefits, a defined pension plan and numerous on site well-being facilities such as a state of the art gym and health clinic as well as a variety of educational and cultural opportunities.

Reporting to the Director, Digital Solutions and working in close partnership with the Office of the Provost and the Centre for Teaching and Learning, the incumbent provides strategic stewardship and operational leadership for Concordia’s Moodle Learning Management System, LMS. The incumbent will lead the evolution of the platform and its integrated toolset in a dynamic environment, ensuring a reliable, secure, and user-centred service that enables modern pedagogy, scales to institutional needs, and adapts as priorities evolve.

• Lead the Moodle platform team, functional analysts and developers, and own the Moodle support model. Establish and maintain clear roles and responsibilities, escalation paths, service standards, and effective coordination across any decentralized support contributors. Build team capability and clarity, ensure work is planned, delivered, tested, and documented, and lead the team through change using appropriate preparation, communication, and coaching.
• Own service reliability and operational excellence for Moodle: availability, performance, incident response, problem management, monitoring, and continuous stabilization improvements.
• Act as the primary liaison between technology and pedagogy, partnering with the Office of the Provost and the Centre for Teaching and Learning, and supporting faculty/staff stakeholders to translate teaching & learning needs into platform outcomes and adoption.
• Facilitate structured intake and prioritization for enhancements and integrations, recommend the Moodle roadmap, and prepare decisions for steering committees and working groups. Adjust sequencing when required based on user impact, risk, capacity, and institutional priorities, while maintaining transparency and a stable delivery rhythm.
• Plan and execute lifecycle activities, including upgrades, patching, configuration, and tool and plugin lifecycle management, to ensure predictable change, strong adoption support, and minimal disruption to teaching and learning.
• Manage vendor and partner performance, including contracts, service levels, licensing, release coordination, and escalations.
• Manage delivery of enhancement and integration initiatives, including planning, risk management, status reporting, and control of deviations to meet timelines and budget constraints.
• Rationalize the Moodle ecosystem by assessing and streamlining tools, integrations, plugins, and vendors to reduce complexity and improve supportability and value.
• Maintain leadership-level technical fluency in Moodle architecture, integrations, delivery practices, and modern methodologies to guide decisions and coach the team.
• Maint