Job Overview

I am seeking a detail-oriented and friendly Medical Office Assistant for my orthopedic sports medicine practice. The ideal candidate will provide exceptional administrative support in a busy medical environment. This role involves managing patient interactions, maintaining electronic medical records, and ensuring smooth daily operations, including management of clinic and operative days. Prior experience as a Medical Office Assistant is necessary, and prior experience in a specialist/surgeon office is preferred. The Medical Office Assistant plays a vital role in delivering quality patient care through efficient front desk management and administrative tasks.

This position will cover an 11-12 month leave for the current Medical Office Assistant. Anticipated dates would be July 2026-July 2027.

Responsibilities

• Greet patients and visitors professionally at the front desk, creating a welcoming environment
• Schedule appointments, manage patient flow, and document patient interactions using electronic scheduling systems
• Verify patient insurance information and update electronic medical records accurately
• Answer phone calls and voicemails promptly and professionally
• Assist with check-in and check-out procedures, including collecting intake information, booking follow-up appointments, providing pre-operative questionnaires, and providing pre-operative instructions
• Maintain organized patient files and ensure confidentiality of sensitive information
• Support clinical staff with administrative tasks such as preparing documentation and processing forms
• Liaise with ambulatory care clinic and operating room booking clerks to coordinate scheduling
• Maintain office email for patient concerns/sending completed forms to patients
• Collecting patient payments when applicable

Skills

• Prior medical office experience, including front desk duties and administrative support
• Experience using Accuro EMR would be an asset
• Strong knowledge of Medical Terminology relevant to healthcare settings
• Excellent organizational skills with attention to detail
• Ability to handle multi-line phone systems efficiently while maintaining professionalism
• Strong communication skills to interact effectively with patients, staff, and providers
• Familiarity with office equipment and basic troubleshooting for common technical issues

This position offers an opportunity to work in a supportive healthcare environment where your organizational skills directly contribute to patient satisfaction and operational efficiency.

Pay: From $25.00 per hour

Benefits

• On-site parking

Experience

• Medical office: 1 year (required)

Work Location: Hybrid remote in Chilliwack, BC V2P 4H7