Women's College Hospital (WCH) is an academic, ambulatory care hospital in Ontario with a focus on health for women, health equity and health system solutions. If you're ready to be part of a team that is revolutionizing the future of healthcare, then you will want to join an institution where the possibilities for innovation, new discovery and system thinking are limitless. Women's College Hospital is committed to equity, quality and patient safety as key professional values and essential components of daily practice.

Healthcare Revolutionized 2030 is our roadmap to the future. Our strategy is built on the pledge that the founders of our hospital made 140 years ago and reaffirms our commitment to providing equitable, accessible, best-in-class healthcare for everyone – meeting people where they are on their healthcare journey and partnering with them to reach their goals of living their healthiest lives possible. The stage has been set for Women’s to accelerate our priorities and capture the momentum to catapult our system forward to revolutionize healthcare for everyone.

Applicants must reside and be legally eligible to work in Ontario.

This is a Temporary Full-Time Opportunity (up to 12 months)

Type: Replacement

An exciting Temporary Full-Time opportunity as a Medical Secretary exists in the Bay Centre for Birth Control reporting to the Clinical Manager.

Summary Of Duties, But Not Limited To

Facilitate efficient and timely access to specialty services by receiving and processing referrals, telephone calls and scheduling appointments:

• Receive telephone calls and self-referrals and conduct assessment, triage calls and self-referrals and schedule appointments as per clinic protocols
• Confirm required information and retrieve relevant information from patients or referring source to schedule appointments
• Triage to correct clinic/physician using decision algorithms, as applicable
• Confirm triage/appointment with physicians and clinical team, as needed
• Register and schedule patients in the Electronic Patient Record and assign Medical Record (MRN) number
• Schedule patient visits and coordinate required tests/procedures as required
• Communicate scheduled visit to appropriate individuals (referring physician, patient, etc.)
• Provide patient with all required test/visit information and special preparation instructions where required
• Answer clinic-related phone calls and triage to appropriate staff member

Contribute To The Efficient Operation Of Clinics And The Access Centre By Ensuring Accurate And Up-to-date Patient Scheduling And Appointment Confirmation

• Distribute patient information package and instructions via the MyHeatlhRecord portal
• Respond to telephone queries regarding appointment confirmation (date, time, clinic location, etc.)
• Cancel and reschedule new clinics’ appointments as per written process and algorithms
• Provide callers (patients, families, health care providers) with logistical clinic and hospital information such as location of clinics/departments
• Monitor clinic schedules to ensure all appointment slots are filled
• Follow up on “no-shows” and rebook appointment for new patient bookings
• Confirm physician schedule of upcoming clinics and edit as required
• Monitor and communicate wait times for next available clinic appointments
• Send referrals to the clinic to create patient charts

Engage in clerical activities to support efficient clinic and Access Centre operations and develop a professional environment:

• Participate in process and quality improvement projects to support efficient clinic operations
• Respond to patient and provider inquiries and ensure messages are forwarded appropriately
• Attend and participate in clinical and administrative team meetings and quality, safety and utilization improvement projec