Title: Membership Sales & Customer Service AssociateReports to: Membership ManagerPosition Status: PT (days, nights, weekends, holidays)Salary Range: $16.75 per hourStart Date: June 1, 2026Office Locations: Frank Rudderham Family YMCA, Charlotte St & Membertou BranchPosition DescriptionIf you are, energetic multitasker who loves people and thrives in a dynamic work environment, this is the job for you! The YMCA Membership Sales and Customer Service team provides exemplary service to the community. As a group member, you will demonstrate the benefits of belonging to the YMCA through excellent communication skills and your dynamic personality. Using your intermediary computer skills, you will also maintain excellent member details and team spirit through your integrity and willingness to take initiative.
Responsibilities & Duties:- Provide a positive, friendly, and understanding approach to membership sales.
- Provide YMCA Serving All Members standards and demonstrate mission, values, and commitment to excellent service.
- Genuinely enjoy working with the public.
- To provide clear communication among members and all levels of staff.
- Reception duties include answering the phone and greeting members and participants.
- Work with Membership software for sales and program registration, including handling cash and credit card transactions and reconciling daily cash.
- Ensure staff members’ success and member retention using our SAM Standards to deliver service excellence.
- Discuss overdue accounts with members and collect fees.
- All aspects of membership sales renewal, and retention
- Handle complaints and concerns in a professional, courteous manner
- Thorough understanding of current programs and promotions and the ability to communicate effectively.
- Provide facility tours.
- Complete accident/incident reports; assist with emergencies.
- Handling booking requests for Wellness Centre Staff and Financial Assistance Appointments
- General tidying, filing, and housekeeping duties of the membership area.
- Prepare membership cards and assign access codes for Members Plus Locker.
- Assist in community and facility events that further the Y’s mission, vision, and targets.
Competencies:- Communication: Communicates in a thorough, clear, and timely manner and supports information sharing and goal achievement across the Association.
- Flexibility and Adaptability: Able to work quickly and efficiently despite uncertainty, adjusts to customers’ needs, responds to unforeseen opportunities and issues with confidence, and integrates new information as it becomes available.
- Relationship Building and Collaboration: Builds positive interactions both internally and externally to achieve work-related goals.
- Personality: determined, genuine, welcoming, hopeful, nurturing, and fun.
Qualifications/Experience:- Experience in a front desk role or fitness centre experience preferred
- Customer service and sales experience.
- Intermediate computer skills
- Excellent communication skills
- CPR/1st Aid 1
Note: Successful candidates will be required to provide a current and satisfactory Criminal Record Check/ Vulnerable Sector Check and Child Abuse Registry Check. They will also be required to attend YMCA Child Protection Training.
We Offer:- Employee and Family Assistance Program
- YMCA Employee Membership
Apply Today!Please email your cover letter and resume in one document to hr@cb.ymca.ca by 4:30 pm on May 15, 2026, referencing PTMEMBERMAY26. We look forward to hearing from you! Please note only candidates selected for an interview will be contacted.
The YMCA of Cape Breton is an equal opportunity employer that values the diversity of people and communities and is committed to excellence and inclusion in our Association. We are committed to an environment that is barrier free. If you require accommodation during the hiring process, please inform us in advance to arrange reasonable and appropriat