Position/Title: Network Analyst

Job Classification: Permanent, Full-time

Department: Network Operations

Direct Report: Manager, Network Operations

Location:

This is an in-office role based out of one of the following Wightman locations:

• 58 14th Avenue, Hanover, ON *Preferred location*
• 490 St Andrew St W, Fergus, ON
• 587 Huron St, Stratford, ON

About the Role

We’re looking for a Network Analyst to join our growing team. This in-office role is essential to the day-to-day operations of our network infrastructure. Reporting to the Manager of Network Operations, you’ll help monitor, maintain, and expand our core network systems, troubleshoot incidents, and provide Tier 3 technical support.

You’ll play a key role in keeping our systems running smoothly, participating in network projects, maintenance activities, and responding to escalations. You should be a strong team player, analytical thinker, and committed to delivering excellent customer service.

This position involves primarily office-based work, with occasional travel within our service area and limited field work. Participation in a rotating on-call schedule is required.

In addition to network operations responsibilities, this role is expected to support—and at times lead—IT operational work, including managing Tier 3 IT tickets and preparing, installing, and upgrading laptops and PCs for Wightman staff who rely on these tools daily to serve our customers.

Key Responsibilities

• Adhere to all health and safety policies and procedures.
• Understand and support departmental and corporate performance metrics.
• Collaborate with team members to manage daily operational responsibilities.
• Respond to network events and alarms; troubleshoot and resolve issues promptly to meet service level objectives.
• Conduct audits and monitoring related to network capacity and service performance.
• Install, configure, and test networking hardware to meet internal standards.
• Execute scheduled maintenance work and adhere to change management protocols.
• Participate in after-hours maintenance windows and on-call rotation.
• Test and validate new products against corporate requirements.
• Maintain and update network documentation and diagrams.
• Administer and support corporate network environments, including workstations and peripherals.
• Operate company vehicles safely, according to Wightman policy’s.
• Perform other duties as assigned based on business needs.

Qualifications

• Exceptional customer service, active listening, verbal and written communication.
• Excellence with problem solving and decision-making ensuring actions align with logical troubleshooting methodologies
• Post-secondary education in Networking, Telecommunications, or Electronics.
• Strong understanding of networking protocols including TCP/IP, VoIP, IPTV multicast, and QoS.
• Experience in telecom/networking roles is essential.
• Proven success in troubleshooting networking and other general technical issues
• Valid G-class driver’s license with a clean driving record and willingness to travel as needed.