Job descriptionOur client has an immediate opening for a Network Analyst
Duration: 4-6 Months
Pay rate: $20 - $25
Location: Hamilton, ON/ Onsite
Hours: 9am-5pm Monday-Friday
TekStaff may use artificial intelligence (AI) tools as part of the applicant screening process. However, applications will also be reviewed by a member of our Recruitment team to ensure a fair and thorough assessment.
Key Responsibilities Network Operations & Support- Administer, maintain, and support enterprise Cisco network infrastructure including:
- Cisco Routing & Switching (Required)
- Cisco Wireless Controllers & Access Points
- Cisco Client (Identity Services Engine)
- Cisco Catalyst Center (DNA Center)
- Cisco ACI environments
- Support and troubleshoot Check Point firewall environments (Required).
- Perform advanced troubleshooting across LAN, WAN, wireless, and data center networks.
- Resolve incidents escalated from Level 1 support within SLA timelines.
- Conduct root cause analysis (RCA) for major incidents and recurring issues.
- Provide detailed technical documentation for incidents and resolutions.
Implementation & Change Support- Support network hardware and software upgrades, including IOS/NX-OS updates.
- Participate in change management planning, testing, implementation, and validation.
- Assist with site implementations, vendor engagements, and field engineering activities.
- Perform remote diagnostics and testing to validate alerts, events, and performance issues.
- Provide cabling and patching support within data centers and IDF/MDF closets when required.
Customer & Vendor Engagement- Serve as a technical point of contact for customer escalations.
- Coordinate with vendors (Cisco, Check Point, carriers) for advanced troubleshooting.
- Guide end users and helpdesk teams through complex triage processes.
- Participate in service transition activities and knowledge transfer sessions.
Monitoring & Optimization- Monitor network performance and capacity trends.
- Identify recurring issues and recommend proactive improvements.
- Support network optimization initiatives including wireless performance and segmentation strategies.
Required Technical Skills- Strong hands-on expertise in Cisco Routing & Switching
- Experience with Cisco Client
- Experience with Cisco Wireless (WLC, Client, RF optimization)
- Experience with Cisco Catalyst Center (DNA Center)
- Experience with Cisco ACI
- Experience with Check Point Firewalls
- Experience with Juniper SD WAN
- Strong troubleshooting skills across LAN/WAN/Wireless/Data Center environments
- Experience working with incident ticketing systems (ServiceNow, Remedy, etc.)
Preferred:- Experience with Cisco VoIP infrastructure
- Understanding of load balancers and site-to-site connectivity
- Familiarity with network segmentation and security best practices
- Experience supporting large enterprise or healthcare environments
- Exposure to network automation concepts
- Basic project coordination experience
Qualifications- Minimum 4+ years of enterprise network support experience
- Diploma or Degree in Information Technology, Computer Networking, or related field
- Cisco certifications (CCNA required, CCNP preferred)
- Check Point certification (preferred but not mandatory)
- Strong written and verbal communication skills
- Ability to work onsite in Hamilton, ON
- Willingness to participate in on-call rotation
What Success Looks Like in This Role- Timely resolution of complex escalated incidents
- Strong collaboration with L1 and L3 teams
- High customer satisfaction
- Reduced recurring network issues through proactive analysis
- Stable and secure Cisco-based enterprise infrastructure
Pay: $20.00-$25.00 per hour
Work Location: In person