Position Details: Full Time Permanent, New Position

Salary: Starting at $54,300, (based on a 35-hour work week and commensurate with individual education and experience, as it relates to the position).

Location: DUC head office at Oak Hammock Marsh near Stonewall, MB

Closing Deadline: Position is open until filled

What You Will Do

We’re looking for a highly skilled and service-oriented On-site IT Support Specialist to serve as the primary hands-on IT support resource for staff, public-facing systems, and visitor technology environments, while also supporting a national workforce of approximately 400 employees.

Key responsibilities include but are not limited to:

• Act as on‑site IT support for the DUC head office
• Provide Tier 1–2 support for computers, mobile devices, printers, phones, and A/V equipment
• Troubleshoot hardware, software, and network issues
• Coordinate with the Help Desk to resolve tickets
• Support technology in public spaces and presentation areas at the Wetland Discovery Centre
• Assist with setup and maintenance of displays, interactive systems, and A/V equipment
• Support user accounts, onboarding/offboarding, and security administration
• Work with Active Directory, Microsoft 365, and device management tools
• Assist with equipment procurement, deployment, tracking, and logistics
• Support basic server, network, telecom, and conferencing systems
• Maintain documentation and contribute to the IT knowledge base
• Provide user training and promote good IT and security practices

Requirements

3 years of experience in an IT support, deskside, or help desk role, or a combination of IT support and customer service experience

• Relevant diploma or degree in information technology, or an equivalent combination of education, training, and experience
• Experience supporting Windows and macOS environments
• Experience supporting printers, mobile devices, audio-visual systems, and conferencing tools
• Proficiency in remote and on-site troubleshooting of desktop and laptop systems
• Familiarity with Microsoft 365, Active Directory, and endpoint security tools
• Ability to work comfortably in both office and public-facing environments
• Occasional travel within Canada may be required
• Additional hours may be required during critical project periods or organizational initiatives
• Experience supporting public-facing or visitor environments is an asset
• CompTIA A+ and or Network+ certifications are considered assets

What We Offer

• 3 weeks’ vacation with paid personal and sick days
• Comprehensive compensation & benefits package

How To Apply

Working for DUC is a career highlight for many staff. Let us know if making a difference is important to you.

If you are qualified and interested in this opportunity, please hit 'Apply' to submit your application for confidential consideration.

Ducks Unlimited Canada is committed to providing an inclusive and barrier-free work environment. If you require accommodations during the recruitment and selection process, please email us at hr@ducks.ca . All requests for accommodation will be handled in a confidential manner.

While DUC would like to thank all applicants, only candidates considered for an interview will be contacted.