About us:

Advantage IT Consulting is an IT services and managed security firm operating across the United States, Canada, and Colombia. We act as the fractional IT and security department for clients in manufacturing, financial services, accounting, healthcare, and legal. We're technically deep, direct, and obsessed with delivery quality.

The role

We're hiring an Operations Manager to lead the technical and operational side of our business. You'll own service delivery, lead a team of four technical engineers and a project coordinator, and serve as the senior technical point of contact for our clients.

This is a player-coach role. You'll lead the team, but you'll also jump on escalations, design solutions, and sit with clients when it matters. If you only want to manage from the sidelines, this isn't the right fit.

What you'll own

• Service delivery: Daily operations, ticket flow, SLAs, escalations, team standups, and quality control.
• Client relationships: Senior point of contact for assigned accounts. Run strategy meetings, quarterly reviews, and roadmap conversations.
• Solution architecture: Design across Microsoft 365/Azure, networking, virtualization, backup/DR, and identity. Translate business needs into proposals and SOWs.
• Cybersecurity oversight: Manage delivery of our security stack, advise clients, and lead incident response.
• Vendor & procurement: Manage vendor relationships, hardware/software procurement, and licensing.

Engagement & travel

This is a month-to-month contract with full-time hours — structured for flexibility, expected to be long-term if it clicks. The role is remote, but periodic on-site visits to US and Canadian client locations are part of the job. All travel expenses are fully covered.

Must-haves

• 7–10 years in IT support, infrastructure, or systems administration
• Deep, hands-on Microsoft 365 and Azure expertise (Entra ID, Intune, Exchange Online, security/compliance)
• 3+ years leading a team of technical staff (direct reports, hiring, mentoring)
• Client-facing experience — vCIO, technical account management, or equivalent. You can run a QBR with a CFO without flinching.
• Strong written communication (SOWs, post-incident reports, client recommendations)
• Legally able to work in Canada
• Be able to travel to US for site visits, without needing a visa sponsership

Nice-to-haves

• MSP or similar multi-client IT support background (consultancy, multi-subsidiary internal IT, BPO)
• PSA/RMM platform experience
• Cybersecurity tooling (EDR, SIEM, email security, vulnerability management)
• Cybersecurity Compliance experience (NIST Framework or similar)
• Microsoft or networking certifications

How to apply

Send your resume and a short note telling us:

• The most complex IT environment you've operated in, and what you owned
• A time you led a team through a significant client-facing engagement
• Why this role, now

We review applications on a rolling basis.

Pay: $70,000.00-$95,000.00 per year

Benefits:

• Casual dress
• Paid time off
• Work from home

Work Location: Hybrid remote in Toronto, ON M4P 1E2