Production Support Engineer (Java, PL/SQL, Unix/Linux)

Location: Toronto, ON (Hybrid 4 days onsite). Pay Rate: $50/hour (Contract). Start Date: Estimated to be in 1st week of May 2026. Job ID: YBTAOP.

Overview

We are seeking an experienced Production Support Engineer to support enterprise-grade applications within a banking/financial environment. This role requires strong technical troubleshooting skills, hands-on scripting experience, and the ability to manage high-priority production incidents while ensuring system stability and SLA compliance.

MUST HAVE SKILLS & EXPERIENCE

• 6+ years of Application/Production Support experience in enterprise environments (banking/financial domain preferred)
• Strong expertise in:
  • Java (for debugging and root cause analysis)
  • PL/SQL (data validation, reconciliation, and issue resolution)
• Hands-on experience with scripting languages:
  • Shell, Perl, or Python (for batch processing & automation)
• Proven experience troubleshooting complex application and database issues in:
  • Unix/Linux environments
  • Cloud-hosted systems
• Experience with monitoring & observability tools:
  • Dynatrace, Splunk, ITRS (or similar)
• Strong understanding of ITIL processes, including:
  • Incident, Problem, and Change Management
• Experience using ServiceNow (or equivalent ITSM tools)
• Demonstrated ability to:
  • Lead production support activities
  • Perform Root Cause Analysis (RCA)
  • Ensure high availability and SLA adherence

NICE TO HAVE

• Experience with DevOps/SRE practices
• Familiarity with:
  • Jenkins, Ansible, CI/CD pipelines
• Strong SQL tuning and database performance optimization skills
• Knowledge of APIs (REST/SOAP) and tools like Postman
• Exposure to Kafka and microservices architecture

TECHNICAL ENVIRONMENT

• Operating Systems: Unix/Linux, Windows
• Monitoring Tools: Dynatrace, Splunk, ITRS
• Scripting: Shell, Perl, PowerShell
• Databases: Oracle, MS SQL Server
• App Servers: JBoss, WebLogic, Apache Tomcat
• Tools: AutoSys, Jenkins, Git
• Ticketing: ServiceNow, Jira, BMC Remedy
• APIs: REST, SOAP

Additional Requirements

• Candidates must be local to Toronto
• Hybrid work model: 4 days onsite per week
• Background check is mandatory
• A pre-joining meet & greet is required at a Capgemini or client location
  • Travel (if applicable) will be covered

Why Apply?

Join a high-impact team supporting critical financial systems where your expertise directly contributes to system reliability, performance, and business continuity