Please see Special Instructions for more details.

This position will be open until filled, but first review of applications will take place on April 20, 2026.

Position Title
Program Assistant, Full-Time Term-Certain

Continuing Education and Corporate Training, a branch of The Donald School of Business is seeking a full-time term-certain Program Assistant from May 4, 2026 to May 21, 2027.

The Program Assistant is responsible for providing course and administrative support to programs within the designated portfolio. This includes assisting with course set up, preparing course packages and materials, instructor support, student support, troubleshooting and class follow-up.

This position acts as the front-line support for learner inquiries and will provide program specific information as required. The Program Assistant performs a wide variety of administrative support services, all of which contribute to the efficient and professional operations of the division. The Program Assistant work in a highly collaborative team environment to ensure all learners have the best experience at Red Deer Polytechnic.

Continuing Education and Corporate Training offers courses and programs that are innovative, industry-relevant and connected to high-demand sectors to help learners start a new career or advance their skills.

For further information contact:
Krista Baumgartner
Academic Operations Manager
Email: krista.baumgartner@rdpolytech.ca

Program and Course Set up

• Provides instructors and staff with information concerning RDP processes and timelines, service and support, administrative practices, office equipment and basic software questions
• Provides instructors, students and organizations support for Lumens login, course information and the registration process
• Collaborates with the Program Coordinator on all program, course set up details and instructor recruitment as appropriate
• Assists with set up of video equipment, food orders, room bookings, materials, course supplies. For both in person courses and digital courses
• Responsible for lab setup/classroom cleanup, send learners log in details, requesting computer IDs, Blackboard access, creation of course packages
• Confirms Blackboard content, Program Assistant and Instructor has been loaded prior to course delivery
• Pulls/tracks enrollment reports, removes old or existing students/managers from Blackboard, assists instructors in accessing Blackboard

Learner Supports

• Provides support to prospective and current learners regarding their courses and general questions, escalates complex cases to Operations Manager or Program Coordinator
• Responds to Learner phone calls, responds to email inquiries, reception – walk in traffic, check voicemails
• Contacts previous students about upcoming courses, update statistical forms and spreadsheets as required
• Promotes courses when prospective students inquire, updates interest lists when needed
• Provides program specific information regarding requirements, electives, procedures, timelines and general program facts for designated portfolio while promoting all Continuing Education and Corporate Training programs.