You must be able to speak FLUENTLY in BOTH French and English for this role.
Job OverviewWe are seeking an English and French speaking QuickBooks Consultant to lead complex customer onboarding initiatives. This role is key to ensuring our customers experience a seamless transition from sale to solution delivery. You will bring deep technical expertise in accounting and/or bookkeeping, as well as QuickBooks knowledge. You will have strong project management skills, and experience in consultancy and/or implementations.
Key Responsibilities- Lead end-to-end QuickBooks implementation for large or complex customer engagements, ensuring timely and successful delivery.
- Serve as a trusted advisor to customers, guiding them through technical and operational aspects of onboarding.
- Develop and manage project plans, including timelines, resource allocation, and risk mitigation strategies.
- Troubleshoot and resolve technical bookkeeping issues, coordinating with Product and SDM teams as needed.
- Continuously evaluate and improve implementation methodologies to enhance efficiency and customer adoption and satisfaction within the QuickBooks platform.
- Capture and relay customer feedback to internal teams to inform product development and service enhancements.
- Develop, update and maintain implementation playbooks for the team.
Required Qualifications- Accounting or bookkeeping background.
- Experience with QuickBooks Online Accountant (QBOA) and QuickBooks Online (QBO / QBO Advanced), Intuit Enterprise Suite (IES).
- Customer-facing meeting skills with the ability to understand, sympathize and assist customers on a technical level.
- 5–7 years of experience in customer pre- and post sales engineering and implementation, technical support, or solution delivery.
- Strong technical knowledge of QuickBooks, bookkeeping, finance, system integration, data migration, and solution configuration.
- Understanding of financial management principles, enabling you to be a credible industry expert, and understanding of in-practice workflows.
- Proven success managing complex, multi-stakeholder implementation projects.
- Familiarity with CRM and project management tools (e.g., Salesforce, JIRA).
- Excellent communication, project management, time management, and organizational skills.
- Experience working directly with mid-market businesses and/or operations.
- Must speak and write both French & English
Desired Qualifications- An accounting or bookkeeping accreditation/certification (e.g., CPA, BBA)
- Exposure to enterprise-level implementations.
- Knowledge of the third-party application ecosystem that connects with and enhances QuickBooks Online.
- Understanding of compliance and regulatory requirements in financial services.
Benefits- Extended health care
- Paid time off
Experience- accounting or bookkeeping: 2 years (required)
- QuickBooks Online Accountant (QBOA)?: 2 years (required)
- enterprise-level implementations or consultancy: 2 years (required)
Language- French (required)
- English (required)