OverviewDigital Fire is seeking a hands-on, customer-focused Onsite Hardware & IT Support Technician to join our dynamic team. In this role, you will attend our office daily and deliver, configure, and maintain IT hardware and related infrastructure and technical support. This includes setting up desktop computers, servers, networking equipment, access points, printers, and audiovisual setups. Your work will be integral to helping clients grow their businesses through reliable, high-quality technology solutions.
You will be working remotely, but you will need to be located in Vancouver for client onsites and Hardware support.
Key Responsibilities- Onsite Hardware Support & Configuration: Support, deliver, install, and set up IT hardware including servers, workstations, networking equipment, and peripherals at client locations.
- Infrastructure Installation & Maintenance: Perform basic network cabling, mount racks and access points, and handle other physical hardware tasks.
- Troubleshooting & Technical Assistance: Identify, analyze, and resolve hardware and software issues in person, over the phone, or electronically.
- Audiovisual & Meeting Room Setups: Install conference room hardware, including TVs, cameras, and other video conferencing equipment, ensuring professional, user-friendly configurations.
- Client Communication & Recommendations: Interact professionally with clients, understand their technical needs, recommend improvements, and ensure their satisfaction with the solutions provided.
- Documentation & Follow-up: Maintain accurate records of installations, configurations, and resolutions. Track client issues and follow up to ensure long-term satisfaction.
- Company Vehicle Use: Safely operate a company vehicle to transport equipment to client sites, adhering to all driving and safety guidelines.
Qualifications Required- Previous experience in IT, customer service, or a related field.
- Strong troubleshooting, problem-solving, and critical thinking skills.
- Positive demeanor and excellent communication skills.
- Ability to safely lift and carry equipment, use dollies and work with basic hand tools.
- Valid driver’s license and reliable transportation.
- High School Diploma.
Preferred Experience- Help Desk or Field Service support
- Networking equipment installation and support
- Windows desktop and server administration
- Apple desktop support
- Linux experience
- Mobile device administration
- Associates or Bachelor’s degree in Computer Science or a related field
Why Digital Fire?- We love teamwork, technology, and helping people.
- Enjoy a relaxed office environment, team outings, and casual lunches.
- We value intelligence and critical thinking over tenure—your input and growth matter.
- You’ll gain hands-on experience with diverse technologies—from virtualization to network security to project planning.
- Experiment with the latest workplace technology and see tangible results from your work.
- We believe in growing together—our team has over 50 years of combined experience, and we’ve been around for more than 25 years.
- You’ll be part of a workplace that values its staff, encourages learning, and always strives to exceed clients’ expectations.
Join Us If You:- Are eager to learn and adapt.
- Enjoy going above and beyond to help people.
- Thrive in a fast-paced environment where quick thinking is key.
- Want exposure to a wide range of technologies.
- Are an exceptional problem solver who avoids office politics and remains optimistic.
At Digital Fire, our mission is to be a first-class IT Department to businesses seeking increased productivity and profitability. We achieve this by empowering our top-tier staff to continuously grow, innovate, and deliver outstanding service. If this sounds like the opportunity you’ve been looking for, we encou