Job Purpose:

The Records Management Support assists with records regarding assigned CFN clients who are unemployed and underemployed and looking for a job or training and is primarily responsible for maintaining complete, accurate, timely, and confidential computer and paper records for Career and Employment Services (CES) clients. Records Management Support works closely with the Career Practitioners (CPs) to ensure that data entries and files are within the standards and policies set by CFN and respective funders.

Responsibilities include:

• Enter the required client information timely and accurately into spreadsheets, program databases (i.e., CHAD, and Compass) and other similar databases required by the contract/s.
• Maintain participants' records and support program documentations.
• Ensure confidentiality of all client and agency information according to the CFN policies and provincial regulations and legislation (i.e., Access to Information Act (ATIA) and the Protection of Privacy Act (POPA)
• Review and verify accuracy and completeness of all data entries made by CPs.
• Maintain client files ensuring records' integrity, accuracy, and completeness.
• As needed provide support to clients through follow-ups, either by phone, in person or online.
• Maintain client files by and complete accurate paper and electronic records for each client, appropriate to the level of service provided and as policy and procedures outline.
• Assist with report preparation and data generation as required by the program.
• Contribute to the advancement and achievement of functional team goals in coordination with the other team members.

Qualifications & requirements:

Analytical and organizational skills: accuracy and strong attention to detail skills, time management skills to meet deadlines and maintain consistent data flow, manage large volumes of records and files; confidentiality and professionalism; written communication; critical thinking and problem solving; self-directed; ability to work in a team environment and collaborate with service stakeholders.

Education: A university degree in a relevant or related field; data entry and management certifications is an asset.

Technical: Excellent computer and Internet skills,high proficiency in Excell, MS Teams, Outlook, Word, Google Drive, or other digital platforms; driver’s licence Class 5 is an asset.

Experience/Results Oriented: Experience working with high-need immigrants; proven experience working with data.

Communication: Excellent written and verbal communication and interpersonal skills, adapts communication to respond to the audience or situational requirements.

Speaking a second language in addition to English will be an asset.

Other Requirements:

Valid Class 5 Driver’s License.

Speaking a second language in addition to English will be an asset.

We encourage applications from persons with disabilities. Our facility is fully accessible and equipped to support an inclusive work environment.

Benefits:

• Company events
• Dental care
• Disability insurance
• Discounted or free food
• Employee assistance program
• Extended health care
• Life insurance
• On-site childcare
• On-site parking
• Paid time off
• RRSP match
• Wellness program
• Work from home

Application question(s):

• What Languages do you speak?
• We encourage applications from persons with disabilities. Our facility is fully accessible and equipped to support an an inclusive work environment. Please indicate if you are a person with disability?
• Do you have a valid Class 5 Driver’s License?
• Are you legally entitled to work in Canada?
• What level of technical proficiency do you hold for this role, especially with platforms like Zoom, Google Drive, and MS Teams?

Education:

• Bachelor's Degree (required)

Experience:

• high need immigrants, and working