Position Summary:

This position is responsible for the planning and directing of site operations under the guidance & leadership of Senior Operating Managers (SOMs), managing different departments (including Guest Services, Food and Beverage, Facilities, Slots, Table Games and/or Cage and Count), motivating and leading by example to ensure an engaged workforce; utilizes key performance indicators to focus, guide and inspire the teams to deliver.

This position ensures adherence to all policies and procedures; identifies and bring forward the ideas and/or any concerns relating to improvements to increase operational effectiveness and compliance and efficiencies to maximize revenues, minimize expenses, enhance the guest experience and provides a safe and welcoming work environment for all team members.

Key Responsibilities

• Assists in creating an engaged work environment by recognizing excellent performance and by caring about and supporting our team members
• Contributes to department and site strategic planning activities to increase revenue and reduce expenses, and ensures the department executes related initiatives;
• Provides leadership, direction and mentoring to the teams while providing continuous coaching for success to achieve high performance;
• Responsible for key performances measures of operating areas, team member engagement, turnover, etc.
• Monitors and analyzes team member productivity, work skills and behaviors;
• Plans and facilitates team meetings to review performance;
• Reporting irregularities and suspicious activities - financial or otherwise; reviewing and preparing incident reports;
• Support succession planning by recognizing high-potential team members and recommending development opportunities.
• Monitor scheduling and staffing levels to ensure operational efficiency while maintaining service quality and compliance with labor standards.
• Provide feedback and training to team members to ensure smooth adoption of procedural and regulatory changes
• Maintains strong working relationships with all stakeholders: guests, management, team members and Regulators;
• Liaises and communicates effectively with other business units as required;
• Ensures compliance of designated departments with policy and procedure, legislation, health and safety and other statutory regulations and programs;
• Anticipates operational and service issues before they escalate, trouble-shoots and resolves guest concerns;
• Performs other duties as assigned or directed

Education and Qualification Requirements

• Minimum 5 years+ of experience in gaming;
• Post-Secondary education or suitable combination of education and experience.
• Proven leadership skills and the ability to train and develop team members.
• Ability to exceed internal and external guest expectations through timely, effective and service oriented communication.
• A willingness to learn, develop and achieve new skills for personal and professional development.
• Computer proficiency in MS Office

Job Type: Full-time

Pay: $31.50-$33.25 per hour

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• RRSP match
• Vision care

Application question(s):

• Do you have Casino Gaming industry background?
• This position would need to go through the GPEB Background check. Are you okay with this?

Experience:

• Gaming industry: 5 years (preferred)

Licence/Certification:

• Serving It Right (preferred)

Work Location: In person