Purpose

The Leasing Specialist thrives in a fast-paced environment and possesses strong negotiation and communication skills. They are primarily responsible for leasing units and maintaining an occupancy rate of 100% in a portfolio of multi-residential apartments.

Main Responsibilities and Activities:

Information & Relationship Management:

• Provide detailed information about vacant suites to prospective residents via various channels.
• Manage the flow and responses from email sales leads to completion of lease for all properties in assigned portfolio and assist with any future CRM lead programs
• Respond to rental inquiries in person, by phone and e-mail in a timely, pleasant and informative way.
• Schedule appointments with prospective residents, build a relationship and show vacant suites.
• Complete guest cards and daily traffic report. Provide a weekly summary to leasing and marketing departments.
• Promote resident retention by communicating effectively with existing residents and ensure, in close cooperation within the Property Management team, that resident issues are dealt with.
• Maintain a working knowledge of competitive buildings and conduct regular market surveys of these properties.
• Provide feedback and recommendations on rental rates, promotions and overall market conditions with a view to maximizing revenue at the property
• Work closely with Marketing Team to update advertising and media channels, promotional programs and signage for the property

Leasing and Lease Administration:

• Encourage and promote online leasing process for applications including deposits, pre-authorized payment and resident portal registrations
• Maintain the customer database and ensure that all leads are responded to, and all traffic documented appropriately
• Provide prospective residents with the rental application form or, with the online instructions to complete the rental application.
• Schedule Tenancy Agreement signing appointment with resident(s) and have Tenancy Agreement signed by all relevant parties.
• Notify applicants of the status of their application within two business days of completion.
• Return all monies to ‘declined’ applicants as per company policy.
• Manage leasing metrics on traffic conversion from lead to lease to assist in decision making
• Manage initial tenant insurance administration to obtain target registrations on move-in

Preparation for Leasing and New Residents:

• Inspect all vacant units on a weekly basis.
• Communicate and work with Property Management to ensure suites are delivered on time and as promised
• Ensure that units are clean and well-maintained; coordinate with Property Manager if units fail to meet acceptable standards of cleanliness. In addition, some minor cleaning by the Leasing Specialist to “spruce up” individual units may be necessary prior to showings.
• Coordinate and ensure correct move-in procedures with Site Administrator.

Administrative and Office Support:

• Ensure effective and precise filing of all relevant documents.
• Ensure effective communication with Residential Property Manager and the Marketing and Leasing Teams.
• Other duties as required.

Qualifications

Education

• Minimum: Secondary School Completion
• Preference: College Degree.
• Requirements: Must read and write English fluently.

Experience

• Required: Two years customer-service/sales experience in a fast-paced environment.
• Preferred: Residential property management experience.
• Preferred: Yardi Voyageur and Property Vista experience.

Skills and abilities

• Actively supports our values of: Honesty, Integrity, Respect, Trust
• Utilizing effective leasing/sales strategies
• Strong customer service orientation.
• Intermediate understanding of MS Office.