Job SummaryKann Boutique is expanding. We are launching our premier brick-and-mortar flagship inside the bustling PATH network in Downtown Toronto.
We are looking for an experienced, high-energy Sales & Lounge Concierge. You will champion a unique retail business model that blends luxury fashion, high-end hospitality, and high-velocity flash sales. You will cater directly to our community of young professionals and students. You will curate an elite, members-only environment for our VIP Passport holders. You will also manage high-stakes rush-hour traffic. If you are a polished, proactive retail professional who thrives in a fast-paced environment and excels at high-touch concierge service, we want you on our team.
Key Responsibilities- Concierge Hospitality: Host small groups, manage private appointments, and serve premium refreshments (including prosecco, wine, espresso, and light snacks) within our exclusive member lounge.
- High-Velocity Sales: Drive revenue and maintain composure during our high-traffic "Golden Hour" daily sales, managing long lines and fast-paced checkout queues.
- Member Services: Deliver exceptional hospitality to Passport holders, managing luxury perks including private fittings, custom orders, and hands-on wardrobe steaming.
- Loss Prevention & Safety: Maintain high situational awareness to deter theft in a busy downtown space, and handle customer conflicts calmly and professionally.
- Local Deliveries: Coordinate and personally run curated clothing deliveries to nearby corporate offices and local university campuses.
- Merchandising & Upkeep: Perform daily post-sale store recovery, sorting apparel, steaming stock, resetting the lounge space, and keeping the boutique pristine.
Qualifications & Requirements- Experience: Minimum 2+ years of apparel retail experience, hospitality experience, or high-end concierge service.
- Conflict Resolution: Proven experience handling customer service conflicts, high-pressure environments, and loss prevention vigilance.
- Punctuality: Exceptional time management skills. Must be strictly punctual to align with strict financial district commuter rush hours.
- Personality: Outgoing, polite, and deeply personable with a natural instinct for upscale hospitality.
- Physical Stamina: Ability to stay on your feet, move quickly during sales rushes, and steam clothing efficiently.
- Assets: A valid Ontario driver’s license is a strong asset but not mandatory.
Hours & Schedule- Availability: Operational hours run Monday to Friday, 8:30 a.m. – 6:30 p.m.
- Core Shift Focus: Daily availability from 3:30 p.m. – 6:30 p.m. is strictly mandatory to support our daily commuter flash sale.
How to ApplyPlease submit your resume and a brief cover letter outlining your luxury retail or hospitality experience directly through this platform, or email your application to inquiries@shopkann.com with the subject line "Application: Retail & Lounge Concierge".
Pay: $17.60-$27.67 per hourBenefits:Store discount
Work Location: In person