The Opportunity

Revenue Operations is no longer a nice-to-have. It’s the operating system of a modern go-to-market team. We’re looking for someone who gets that, and who is excited to build it.

This role sits at the intersection of Marketing, Sales, and Customer Success, with a mandate to break down silos and create a coherent, data-informed view of the entire customer journey. You’ll own the systems, processes, and reporting that connect the dots from first touch to closed-won to renewal, and you’ll do it as a hands-on individual contributor working closely with our Director of Operations.

This is a remote role but applicants must reside in Canada. This is an 18-month contract with possibility of extension. The salary range is $60,000-$75,000.

If you think in funnels, get energised by clean data, and have strong opinions about how go-to-market teams should operate, this role was designed for you.

What You’ll Own

CRM & Sales Operations

• Own Zoho CRM: data integrity, pipeline configuration, workflow automation, and adoption
• Design and maintain the sales process inside the CRM, from lead to close
• Build pipeline visibility and forecasting reports that give leadership a clear view of revenue health
• Identify and eliminate friction in the sales workflow through smarter tooling and process design

Marketing Operations & Demand Generation

• Manage marketing automation platforms and ensure clean data flow between marketing and sales systems
• Track and report on demand gen metrics: MQLs, conversion rates, CAC, pipeline contribution
• Support campaign operations: build, deploy, and measure marketing programs end-to-end
• Produce or brief content, copy, and graphics using AI-assisted tools and design platforms

Customer Success Operations

• Build visibility into post-sale customer health, onboarding milestones, and renewal timelines
• Partner with customer-facing teams to create consistent handoff and escalation processes
• Track retention metrics and surface early signals of churn risk

Reporting & Analytics

• Own the go-to-market reporting stack: dashboards, KPIs, and weekly/monthly performance summaries
• Turn data into clear, actionable narratives for leadership
• Build and maintain models that support business planning and strategic decisions

Business Operations & Enablement

• Own project management infrastructure and ensure cross-functional visibility on key initiatives
• Identify operational bottlenecks and design scalable processes to address them
• Enable the go-to-market team with the tools, documentation, and playbooks they need to perform

Who You Are

You probably don’t have a single-function background, and that’s exactly the point. RevOps is a discipline that requires you to hold the whole system in your head, from the top of the funnel to post-sale, and make it work as one.

You are comfortable being the person who builds the thing, not just the person who tells others to build it. You thrive in ambiguity, move fast, and know how to communicate clearly upward when priorities need to shift.

Non-Negotiable Traits

• Strong bias to action; you don’t wait to be told
• Zooms in AND out: strategic thinker who executes
• Comfortable as a team of one
• Clear, proactive communicator upward
• High ambiguity tolerance; thrives without a playbook
• Data-driven; backs intuition with evidence

Experience & Skills

Required

• 2-3 years of experience in Revenue Operations, Marketing Operations, Sales Operations, or a cross-functional role spanning multiple go-to-market functions
• Hands-on proficiency with Zoho CRM or a comparable CRM platform; you’ve owned it, not just used it
• Experience with marketing automation platforms and an understanding of how marketing and sales data connect
• Comfortable working in Google Analytics and Google Search Console; able to read performance data and draw meaningful conclusions
• Strong project management skills; you have driven cross-functional programs from start to finish
• AI-native working style; you actively use AI tools to move faster and produce better work
• Comfortable with data: building dashboards, working with spreadsheets, presenting insights to leadership
• Excellent written communication across internal docs, external copy, and executive-facing summaries

Nice to Have

• Experience in an early-stage SaaS company (<50 employees)
• Graphic design skills using Canva or equivalent
• Familiarity with customer success platforms or post-sale tooling
• Experience building or iterating on sales playbooks or onboarding documentation

What Success Looks Like

In Your First 30 Days

• You’ve audited the existing tools, data, and processes across marketing, sales, and customer success
• You’ve identified the top priorities and proposed a plan to address them
• You have a strong working relationship with your manager and key stakeholders

In Your First 90 Days

• Zoho CRM is clean, well-configured, and actively used as the source of truth
• You’ve launched or mea