Standard Bots | $80,000 - $120,000

Steph's Notes

I know, I know, this is yet another AI company, but this one has robots! And okay, their Careers page is kind of hokey, but hokey is a significant step up from some of the jobs I've rated today. It's robots, y'all. Let me have this.

At Standard Bots, we're revolutionizing real-world automation by making robotic systems accessible to everyone.

I expect my $0.05 paid promptly via cashier's check.

Provide technical support to customers via phone, email, video calls, and ticketing systems — diagnosing and resolving issues with Standard Bots robots

Would I get my own personal robot for testing? It's not a dealbreaker, but. I'd like a robot.

Guide customers through troubleshooting processes, configuration adjustments, and best practices for robot deployment and operation

I'm just saying, I'd figure out all the best practices if I had a robot.

Create and maintain knowledge base articles, FAQs, and troubleshooting guides to improve customer self-service

You know the best way to write and maintain excellent KBs? Through hands-on experience with the product.

Please can I have a robot.

Organized and able to manage multiple open support tickets simultaneously without dropping the ball

I could teach the robot to play ball with me!

The salary range for this role is $80,000 to $120,000, depending on experience. We are open to a variety of seniority levels for this role and will build compensation packages that are commensurate with seniority and skill level.

I'm putting this in Eh, It's Probably Fine because I really like this bit, not because I want to get on your company's good side or anything.

(But you should definitely send me a robot.)

Read this issue →

Original Job Description: Robotics Technical Support Specialist

At Standard Bots, we're revolutionizing real-world automation by making robotic systems accessible to everyone. Our AI-powered platform enables robots to tackle unprecedented challenges through an intuitive instruction interface, bringing the power of software automation to physical spaces.

What You'll Do

• Provide technical support to customers via phone, email, video calls, and ticketing systems — diagnosing and resolving issues with Standard Bots robots
• Guide customers through troubleshooting processes, configuration adjustments, and best practices for robot deployment and operation
• Collaborate with engineering, product, and field service teams to escalate complex issues and ensure timely resolution
• Document technical issues, solutions, and customer interactions in our CRM system (HubSpot or similar)
• Create and maintain knowledge base articles, FAQs, and troubleshooting guides to improve customer self-service
• Identify patterns in support requests and surface actionable feedback to product and engineering teams for continuous improvement
• Own ticket management processes and proactively recommend improvements where inefficiencies exist
• Meet or exceed support KPIs including response time, resolution time, and customer satisfaction

Basic Qualifications

• Associate degree or higher in engineering, computer science, robotics, mechatronics, or a related technical field
• 2+ years of experience in technical support, field service, or a related role in robotics, automation, or technology
• Proven troubleshooting skills with mechanical, electrical, or software systems
• Understanding of industrial automation concepts, manufacturing processes, or robotics fundamentals
• Ability to explain complex technical concepts clearly to non-technical audiences — in writing and in conversation
• Organized and able to manage multiple open support tickets simultaneously without dropping the ball
• Are willing to travel occasionally (up to 25%) for training, customer support visits, or team events

Preferred Qualifications

• Working understanding of networking, protocols, and device connectivity
• Experience with collaborative robots (cobots) or industrial robot programming
• Understanding of machine visi