RQ09463 - Jr. Solution Architect - CRM

4-month contract (83 business days)

ONSITE 5 days - 595 Bay Street, Toronto

Security Level CRJMC + Credit Check

• At least 1 year of recent experience as CRM architect in Microsoft Dynamics 365 CE implementation, data migration and solution integration
• Azure ETL services or other ETL tools
• Demonstrated experience working with Azure Data Factory, Azure Synapse workspaces, PolyBase, including knowledge of pipeline creation, data flows, integration runtimes, triggers, and monitoring.
• Demonstrated experience with SQL Server, Oracle, Azure SQL Databases
• Azure DevOps

The Office of the Public Guardian and Trustee (OPGT) requires a solution architect - CRM to provide technical leadership for the data migration into Dynamics 365 Customer Engagement (CE)

As a technical leader in the data migration and reporting team, you will provide expert guidance into all aspects of the data migration from legacy solutions into Dynamics 365 CE, and the delivery of data fixes post the data migration.

Other responsibilities include:

• Lead the development, implementation, and management of D365 CE, monitoring of the whole system.
• Define the interactions between application packages, databases and middleware systems.
• Deliver customizations by defining and implementing entities, fields, workflows, business rules, forms, and views, ensuring they align with the business processes.
• Determine how the Dynamics CRM system will integrate with other systems and applications within the organization's technology landscape.
• Establish security measures to protect sensitive data and ensure proper access control within the CRM system.
• Optimize the performance of the Dynamics CRM system to ensure smooth operation and responsiveness.
• Ongoing Support: lead post-migration support, analysis and resolution of data-related issues or questions; help with optimizing data management processes in the new environment.
• Other duties as assigned.

The Vendor's Personnel will also be required to:

• Complete work and achieve milestones within the assigned deadlines.
• Notify the Cluster/Ministry project Manager in writing of any issues or other material concerns related to the Assignment Deliverables, as soon as he/she becomes aware of them
• Submit Deliverables for the Cluster/Ministry approval as they are completed.
• Comply with the Ontario Government and the Cluster/Ministry security procedures and practices
• Comply with the Ontario Government and the Cluster/Ministry architecture/technology standards and best practices
• Comply with the Ontario Government and the Cluster/Ministry Conflict of Interest and Confidentiality Guidelines
• Provide knowledge and skill transfer to a designated Cluster/Ministry staff; and
• Comply with the Ontario Government I&IT Directive, Operational Policy on the I&IT Project Gateway Process, and other applicable Guidelines, Standards and Procedures.

• Knowledge of Microsoft Dynamics 365 Customer Engagement (CE) functionalities and capabilities
• Extensive experience with CRM applications, operating systems, environments, database technologies, programming languages and communication protocols
• Knowledge of performance considerations in different environments
• Experience in structured methodologies for the design, development and implementation of applications
• Extensive experience in CRM applications analysis and design in large enterprise environments
• Experience in the use of data and process modelling methodologies, techniques and tools, including a working knowledge of metadata structures, repository functions, and data dictionaries
• Experience developing enterprise architecture deliverables (e.g., models and document