About Us

TerpCraft Labs Inc. formulates and manufactures high-performance flavour and fragrance concentrates for food, beverage, vape, and consumer product applications. We focus on precision, consistency, and product quality, working with partners who expect a high level of technical and commercial execution.

We are a growing, hands-on team looking for someone who can bring structure, responsiveness, and energy to our commercial operations.

The Role

We are hiring a Sales Support & Commercial Coordinator to support our commercial team across sales, customer communication, and product coordination.

This role combines sales admin, outbound outreach, and customer support. You will help ensure our pipeline stays active, our product information is accurate, and our customers are consistently engaged.

What You’ll Do

Sales Coordination & Admin

• Maintain product launch timelines and commercial trackers
• Manage and update SKU and formulation database (pricing, specs, status)
• Prepare product information, technical sheets, and sales materials
• Track account activity and pipeline updates
• Coordinate sample preparation and shipments

Outbound Sales Support

• Conduct outbound outreach to brands, manufacturers, and partners
• Follow up on samples, quotes, and previous conversations
• Build and maintain target account lists
• Help generate and qualify new business opportunities

Customer & Account Support

• Respond to inbound inquiries (product details, applications, samples)
• Maintain professional, clear communication with customers
• Support ongoing account engagement and follow-ups

Sales Reporting & Tracking

• Compile weekly sales activity and product performance reports
• Track outbound activity, follow-ups, and pipeline movement
• Maintain clean, organized sales data

Product Development & Coordination

• Track new product requests and development timelines
• Coordinate between sales, production, and formulation teams
• Help maintain organized records of formulations and product updates

What Success Looks Like

• Consistent outbound activity and follow-ups
• Organized and reliable sales and product data
• Fast, professional communication with customers
• Smooth coordination between commercial and production teams
• Clear weekly reporting on activity and pipeline progress

What We’re Looking For

• Highly organized with strong attention to detail
• Comfortable with outbound calls, emails, and follow-ups
• Strong written and verbal communication skills
• Able to understand and communicate product details clearly
• Self-starter who takes ownership and follows through
• Able to manage multiple priorities in a fast-paced environment
• Experience in sales support, customer service, or coordination roles preferred
• Experience in flavour, fragrance, food, or manufacturing environments is an asset

Compensation & Structure

$22–$26/hour based on experience

Opportunity for performance-based bonuses tied to activity and results

Flexible hours (part-time or full-time depending on candidate)

Growth opportunity within a scaling, product-focused company

Location: Maple Ridge, BC (in-person only)

How to Apply

Please apply with your resume and a short note explaining why you’re a fit for this role.

Note: This role is best suited for someone who is proactive, detail-oriented, and comfortable balancing organization with outbound communication. It is not a passive administrative position.

Job Type: Full-time

Pay: $38,743.52-$52,290.61 per year

Benefits:

• Dental care
• Extended health care
• On-site parking
• Paid time off
• RRSP match

Ability to commute/relocate:

Maple Ridge, BC V2X 0Y3: reliably commute or plan to relocate before starting work (required)

Application question(s):

• How many outbound calls/emails are you comfortable making per day?
• Describe a time you had to follow up multiple times to get a response:

Work Location: In person