Secretary Receptionist

Competition #: 9900

Job Title: Secretary Receptionist

Department: Cardiac Pulmonary Rehabilitation

Status: Temporary (May 2026 - June 2026)

Work Type: Full-time

Affiliation: CUPE Clerical

Shift Assignment: Days

Bilingualism Required: Yes

Police Check Requirement: N/A

Site: Cardiac & Pulmonary Rehabilitation CUPE Clerical

Salary Information: $29.45 - $30.96 / hour

Application Closing Date: May 6, 2026

KEY FUNCTION:

Perform reception and clerical functions for the Cardiac and Pulmonary Rehabilitation department.

REPORTING:

Under the general direction of the Clinical Manager, Cardiac and Pulmonary Rehabilitation, Integrated Chronic Pain, Chronic Disease Self-Management, HAVEN/Hemophilia/Hemoglobinopathy, Outpatient Brain Injury Rehabilitation Program and Outpatient Neurological Rehabilitation Program.

DUTIES:

• Answer all incoming calls, respond to general inquiries and refer to appropriate services as required.
• Process automated client referrals from inpatient units and primary care providers.
• Schedule intake assessments and follow-up visits with clients.
• Screen, register and attend to clients upon arrival to the department.
• Coordinate client education sessions (i.e. room, set-up, packages, attendance and feedback).
• Compile program statistics as required.
• Maintain filing systems and order office supplies.
• Work closely with the YMCA and Older Adult Centre to ensure shared space, education rooms and fitness area are available and used to maximum effectiveness.
• Provide support to fundraising activities as required.
• Type a variety of correspondence including statistics, client information, reports, pamphlets and letters.
• Receive, open and distribute departmental mail.
• Record and distribute minutes of meetings.
• Participate in education and training specific to current, relevant federal and provincial health and safety legislation, standards and guidelines.
• Participate in hospital training as required.
• Assist with improvement initiatives as required.
• Perform other duties as required.

QUALIFICATIONS

EDUCATION AND TRAINING:

• Minimum of a one (1) year Post-Secondary Certificate or Diploma in office or business administration from an accredited community college.
• Graduate from a recognized Medical Secretary Program is preferred.
• Ministry of Labour “Worker Health and Safety Awareness in 4 Steps” training certificate is required.

EXPERIENCE:

• One (1) year recent relevant experience is preferred.
• Recent experience working with Patient Care System (PCS) electronic documenting is preferred.
• Experience in booking virtual visits using Ontario Telemedicine Network suite of tools is required.

KNOWLEDGE/SKILLS/ABILITIES:

• Demonstrated ability to type a minimum of 50 words per minute.
• Demonstrated proficiency in data entry.
• Demonstrated critical thinking, problem solving, and customer service skills.
• Demonstrated discretion and maturity when handling confidential information.
• Demonstrated computer skills with intermediate proficiency in Microsoft Office software (e.g. Word, Excel and Outlook) and applicable patient information systems.
• Demonstrated ability to effectively interact and communicate with patients, families and healthcare workers.
• Demonstrated interpersonal and communication skills.
• Demonstrated ability to prioritize tasks.
• Demonstrated compliance with HSN’s privacy policy.
• Demonstrated commitment to the safety of co-workers and patients.

PERSONAL SUITABILITY:

• Successful Criminal Record Judicial Matters Check (CRJMC) is required.
• Demonstrated ability to work effectiv