Ottawa, Canada

Client Service/Account Management

52099

$40,500 - $79,000

Partially Scheduled in the Office

Introduction

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

We believe that every candidate brings something special to the table, including you! We currently have an existing vacancy within our organization, so, even if you feel that you’re close but not an exact match, we encourage you to apply.

Overview

We are currently looking for an Account Manager that has the character and personality to work with a strong team of personable and successful individuals. How will I impact the business? As the Account Manager you will be responsible for the day-to-day account management with our small to mid-sized clients. Our approach is warm and our relationships are everything with these client groups.

How you'll make an impact

• You will build, expand, and nurture relationships with existing clients.
• You will have consultative conversations with your internal client partners (Production/Sales/ Analysis) to ensure that your client strategy is aligned and executed
• Your focus will be on client retention and relationship management. We hope that you will feel confident enough in your relationships to uncover additional opportunities to cross-solve and drive the sale of additional services and coverage levels
• Reciprocally with the client, you will craft an annual strategy and ensure that all goals are being executed. You know who your decision makers are and can quickly seek solutions to problems
• You will develop working relationships with all internal partners and be an active participant in building a strong office culture
• Your contribution will range from administrative to strategic and your ability to impact both will make you an asset to our team
• You will utilize your benefits expertise to help prepare and present renewals, negotiate with carriers, interpret benchmark data and analyze trends, and work with the entire HR suite to ensure proper technical account implementation.

About you

• Minimum High School degree with 8 or more years client coordination preferred.
• Successful completion of CEBS, GBA, Life License or similar designations strongly preferred
• Willingness to travel as needed.

Behaviors: Excellent verbal and written communication skills. Able to quickly determine critical issues

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Flexible medical & dental coverage to meet your household's needs
• Life, Dependent Life and AD & D Insurance options
• Retirement savings including RRSP including a company match, TFSA, pension and more
• Employee Stock Purchase Plan

Other benefits include:

• Educational expense reimbursement
• Employee assistance programs
• Discounted gym membership (GoodLife Fitness)
• Opportunity for flexible work arrangements
• Paid sick days & personal days
• Employee