Top Benefits- Competitive salary $78,400-$98,000
- Short‑term incentive program
- Financial assistance for training and development
About the roleWe’re searching for a Senior Configuration Analyst, Telecommunications. Are you searching for new possibilities? This is a hybrid role based out of our Head Office in Surrey, BC
In this role, you’ll play a key part in shaping and supporting the communication systems that keep our teams and clients connected. From optimizing contact center technology to driving improvements across unified communications platforms, you’ll have the opportunity to make a meaningful impact while working alongside a collaborative and forward-thinking IT team.
If you’re passionate about telecommunications, enjoy solving complex technical challenges, and are excited by the chance to influence evolving technologies in a growing organization, this could be the opportunity you’ve been looking for.
Expected Compensation: The expected hiring range for this role is $78,400- $98,000 with a 35-hour work week. Your rate of pay will be determined based on your individual qualifications and experience, while considering internal equity.
Westland also offers a competitive annual short-term incentive program that enables employees to share in the rewards of the business and emphasizes the measures that are key to our success.
Westland is committed to continuous learning where employees can grow their potential and write the stories of their careers. Financial assistance is available for approved work-related training/development courses leading to certification, and programs that offer professional development, including seminars and conferences.
Discover what’s possible, with Westland.
The Westland story is all about growth, and that means plenty of possibility for everyone on our team. Every day, Westland proves that building a great business means taking care of clients, communities, and each other with equal commitment. As we continue to open new doors, we're inviting amazing people like you to join us.
As the Senior Configuration Analyst, Telecommunications, you will be responsible for configuring, managing, and optimizing unified communications and VoIP solutions, including platforms such as Genesys, Microsoft Teams, and RingCentral. This role involves assisting with the gathering, development, and documentation of configuration requirements, as well as planning and executing configuration tasks. Additionally, the role includes providing level 1 and 2 support for call center and all modes of telecommunication solutions within the organization.
Interested in learning more?
Why you’ll love Westland- An open, flexible and welcoming workplace
- Plenty of opportunities to grow and learn
- Autonomy to drive your own success
- Be part of our inclusive culture, alongside an extraordinarily talented community of people with a wide variety of backgrounds
- A total rewards program that takes care of your financial, physical, and mental health
- Flexible paid Values Days to celebrate days important to you
- Paid Volunteer Days for employees as part of Amplifying Communities, a program to support causes that matter most to our employees and clients
Why we'll love you- You have at least seven years of experience in telecommunications with at least five years specifically focused on deploying and