At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

The opportunity

As a Senior Global Immigration Coordinator at EY, you will play a vital role in supporting multinational clients navigate complex immigration processes. This position offers the chance to collaborate with a dynamic and highly skilled team while showcasing your organizational skills and attention to detail. You will have the opportunity to build strong relationships, drive operational efficiency, and contribute to innovative solutions in a fast-paced environment, all while enhancing your professional skills within a leading global firm.

This job posting relates to an existing vacancy within our organization.

Your key responsibilities

Workload Management

• Own and prioritize assigned engagements effectively.
• Communicate engagement status and updates to team members.
• Utilize online and case management tools for coordination.
• Alert the Global Manager of potential escalations promptly.

Operational Efficiency

• Implement standardized processes and proactively manage client projects.
• Articulate EY capabilities and client program objectives clearly.
• Ensure adherence to case intake processes and address issues swiftly.
• Maintain awareness of local contacts and escalation points.

Team Collaboration

• Prepare for and actively contribute to team and client meetings.
• Inform the team of absences and assist with vacation coverage.
• Build relationships with local contacts for effective communication.

Communication

• Keep Global and Senior Managers informed of client-related issues.
• Manage client communications efficiently, adhering to SLAs.
• Implement risk management procedures for email communications.

Billing and Finance

• Understand and execute billing procedures and timelines.
• Review Invoice Request Forms and ensure compliance with Scope of Services.
• Leverage Business Intelligence Reporting for analytical insights.

Skills and attributes for success

• Excellent organizational and time management abilities to prioritize tasks effectively.
• High attention to detail and administrative accuracy in managing client cases and documentation.
• Capability to manage multiple high-volume tasks in a fast-paced environment efficiently.
• Strong interpersonal skills to build effective relationships with team members, the wider EY network, and clients.
• Ability to present information clearly and concisely, both verbally and in writing.
• Demonstrated initiative in identifying issues and proposing creative solutions to enhance operational efficiency.
• Flexibility to adapt to changing priorities and client needs while maintaining a high level of service.
• Strong team player who actively contributes to team goals and supports colleagues.

What we offer

At EY, our Total Rewards package supports our commitment to creating a leading people culture - built on high-performance teaming - where everyone can achieve their potential and contribute to building a better working world for our people, our clients and our communities. It's one of the many reasons we repeatedly win awards for being a great place to work.

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you to decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes a comprehensive medical, prescription drug and dental coverage, a defined contribution pension plan, a great vacation policy pl