Marketing Statement

As the largest operating company in the integrated TransLink enterprise, Coast Mountain Bus Company (CMBC) operates a fleet of clean-fuel conventional and community shuttle buses, zero-emission trolley buses, and passenger ferry SeaBuses in Metro Vancouver, the largest single transit service area in Canada.

At CMBC, one of BC’s Top Employers, we're committed to providing an innovative, healthy, and engaging workforce. This is reflected in our workforce of over 5,500 employees performing over 400 unique jobs, who are committed and empowered to deliver service that attracts nearly 1.1 million passengers daily and connects people, businesses, and communities in the Metro Vancouver region.

We have the important job of helping our passengers get to work, appointments, visiting with family and friends, and back again every day. Metro Vancouver relies on us, and we take that as a point of pride.

Responsibilities

PRIMARY PURPOSE

The Senior Manager, Technical Training, Support, and Apprenticeship Program provides strategic leadership and comprehensive oversight for all technical training, workforce development, and apprenticeship initiatives within CMBC’s maintenance division. This position is responsible for the planning, development, and execution of high-quality training programs that align with corporate objectives, meet all regulatory standards, and address the evolving requirements of fleet technologies. The Senior Manager leads a multidisciplinary team, ensures adherence to certification standards, and fosters a culture of continuous improvement in training effectiveness, safety protocols, and technical proficiency. Additionally, the role manages the complete lifecycle of the CMBC Apprentice Program, ensuring a robust and sustainable pipeline of skilled trades professionals. The position is accountable for stewarding budgets, overseeing data management systems, and cultivating strategic stakeholder relationships. As a representative of the Technical Training Department, the Senior Manager actively participates in cross-functional committees and provides expert guidance to support fleet reliability, operational excellence, and long-term workforce capability.

KEY ACCOUNTABILITIES

Provides strategic leadership and comprehensive program oversight, leveraging industry analysis to implement long-term initiatives for the advancement of Technical Training, Technical Support, and the CMBC Apprentice Program. Ensures departmental structure and objectives are fully aligned with organizational vision, safety protocols, and all applicable regulatory standards.

Effectively leads and provides oversight to training managers, establishing clear expectations and measurable objectives. Offers strategic guidance and stewardship to ensure managers excel in overseeing the core training development department, garage training, technical support, instructional design, and the apprenticeship program. Facilitates a collaborative and results-driven environment that promotes operational excellence across all training initiatives.

Provides specialized expertise to the strategic planning and development of training initiatives across Fleet Maintenance, Facilities Maintenance, Stores, and Seabus. Actively promotes and upholds a culture centered on safety, collaboration, innovation, and continuous professional development.

Comprehensive oversight of apprentice recruitment, onboarding, training, evaluation, and advancement across all maintenance disciplines, ensuring rigorous standards and a consistent, high-quality experience throughout each phase of the apprenticeship lifecycle.

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