Senior Manager, Training Program Management

Company: Bell

Locations: Toronto, Ontario or Montreal, Quebec

Work arrangement: Hybrid, with a minimum of three days per week at a Bell office. Successful candidates must be based in Canada.

Bell’s Applied AI and Operational Support Transformation & Training team is seeking a Senior Manager to lead national training programs for support agents, BTS technicians, and field operations technicians. The role sets training strategy, oversees the training portfolio, and leads a team delivering scalable learning solutions aligned with business and operational needs.

Key responsibilities

• Develop and execute training strategies aligned with organizational priorities and workforce needs.
• Oversee training programs from needs assessment and prioritization through development, deployment, measurement, and continuous improvement.
• Partner with Operations, business leaders, subject matter experts, and cross-functional teams to develop effective learning solutions.
• Prepare employees to adopt new technologies, processes, products, and ways of working.
• Advance digital, automated, AI-enabled, and immersive learning approaches and improve training content and delivery.
• Measure training effectiveness using data, feedback, and performance insights.
• Improve operational efficiency and integrate training into organizational and technology transformations.
• Coach and lead a high-performing team, adapting programs and resources as business priorities change.

Qualifications

• Bachelor’s degree in a related field, such as business, engineering, education, human resources, organizational development, communications, or technology.
• Experience leading complex training programs or portfolios in a large organization and managing teams across locations or in virtual or hybrid environments.
• Strong program and project management, stakeholder engagement, communication, and analytical skills.
• Proficiency with Microsoft Office and collaboration tools; understanding of AI technologies, including Microsoft Copilot.
• Experience with learning management systems, digital learning platforms, analytics, or learning technologies is an asset.
• Experience in operational, technical, telecommunications, or field-services environments is an asset.
• Adequate knowledge of French is required for positions in Quebec.

Additional information

Position type: Management
Job status: Regular, full-time
Application deadline: October 19, 2026
Benefit noted: 35% discount on Bell services.