Come join our incredible Retail team!

Position: Senior Store Manager
Reports to: Executive Director, Retail
Division: Retail
Number of Direct Reports: 7
Location: U of T Bookstore, and Faculty of Law Bookstore - St George Campus; + 15% Travel to University of Toronto Scarborough Campus

As the Senior Store Manager, you’ll be responsible for all aspects of retail performance at our St. George and Scarborough Campus locations, including operations, sales, merchandising, campus retail events, and vending programs, leading a collaborative team.

There are 3 physical stores in this portfolio, each anchored by their unique community - the U of T Bookstore flagship in the Koffler Student Center, the Faculty of Law Bookstore (specialized legal course materials) and the U of T Scarborough Bookstore. Retail events occur both in-store and off-site at partner locations. Events include Convocation, author events, and retail pop-ups. The stores are responsible for leading these activities and ensuring the safety and stewardship of these locations in collaboration with the appropriate partners and managers.

Connecting the U of T community with course materials, general merchandise, and products and services that expand ideas beyond the classroom, you’ll be accountable for leading the team to deliver exceptional retail experience, customer service, business growth, and goal alignment to support these categories both in store and online.

You will ensure all activities are executed to achieve retail goals including budget, staffing, inventory management, merchandising, and team engagement. You’ll also collaborate on new business development and growth opportunities with other UTP Bookstore leadership and key stakeholders with the University of Toronto.

You will deliver an outstanding floor presence, customer service and build strong partnerships through a complex network of stakeholders. You will lead hiring, development, and training to ensure operational capacity is optimized. DEI and culture-building are key for this role to build engagement, empower diverse teams, collaborate across the UTP network of stores and divisions, and attract talent from a broad range of backgrounds and experiences.

This is a full-time salaried position working 7.25 hours daily (36.25 hours weekly), including regular evening and weekend shifts supporting a six-day retail operation.

This is a current vacancy within our organization.

Salary range: $80,000 - $90,000

• Manage operations at St. George retail locations and events.
• Oversee the Scarborough store manager, who will lead on-site operations.
• Lead the teams with a focus on employee engagement, attraction/coaching of high-level talent, and appropriate scheduling. Communicate goals to the team for a shared vision.
• Responsible for store schedule, operational hours, and proper execution of store protocols.
• Staff appropriately for the needs of the business.
• Develop and execute process enhancements and plans to improve sales, enhance customer experience, manage inventory, and reduce loss.
• Act as the voice of the customer, championing and understanding the needs of our community.
• Partner with University contacts to build and maintain relationships.
• Leverage appropriate tools for staffing, inventory management, and sales reports including NetSuite and UKG.
• Support and execute the roll out of new or enhanced technology.
• Partner closely with the Course Materials team to ensure flawless execution of textbook adoption cycles, courseware rollouts, and rush/return periods — the highest-stakes moments in the academic calendar for our students.
• Work closely with the Marketing, Buying, and Trade Book teams to contribute to seasonal visual merchandising plans and promotional planning that showcase both course mate