Fort Garry Industries (FGI) is Canada's most trusted truck and trailer parts, sales and service provider.

With over 100 years of service under our belt, we are always expanding and looking for talented and motivated people to join our team and help with our continued success! Joining FGI means being part of a forward-thinking team shaping the future of the transportation industry.

Our THUNDER BAY BRANCH has an exciting opportunity for a SERVICE ADMINISTRATOR to join our team!

What You Will Do:

The Service Administrator manages front-line customer service for the service shop, handling vehicle check-ins, invoicing, customer communication, and coordinating with technicians to ensure smooth service department operations. You will work with your team members to deliver a high-quality customer experience that exceeds customer expectations through the following tasks:

• Greet customers promptly and address their inquiries
• Provide regular updates regarding work orders
• Process all work orders, purchase orders, warranty claims and updated customer files
• Communicate with the Service Manager, vendors and technicians to provide accurate customer information
• Process AR/AP payments related to the service shop
• Complete daily cash reports for the branch
• Other duties as assigned

What We Require:

• Previous experience handling cash transactions in an an administrative role is preferred, combined with a high school diploma or other equivalency certificate
• Basic understanding of service shop procedures and repair times is preferred but not required
• Must be able to meet the physical requirements: Occasionally required to lift and/or move up to 20 pounds from floor to waist, frequently sitting, standing, and walking inside the branch
• Proficient with Microsoft Office and other standard office equipment
• Excellent customer service skills
• Strong communication skills, including both written and verbal
• Team-oriented, adaptable, with a commitment to safety excellence
• Able to coordinate and organize multiple customer accounts and service calendars
• Comfortable with quickly managing multiple tasks, projects and deadlines

What We Offer:

• Competitive Wages -PLUS Yearly bonus!
• This role starts at $25-$26/hour
• Great Benefits -Health, Dental, Vision, and much, much more
• RRSP Matching
• Health Spending Account
• Paid sick days and Short-Term Disability Benefits
• Discount on gym membership
• Retirement Perks
• And an overall great place to be!

Fort Garry Industries welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.

Fort Garry Industries is committed to the principle of Employment Equity. It is our goal to achieve a workforce that is reflective of the citizens we serve. Employment Equity promotes the principles of fairness, merit and equitable employment representation. Fort Garry Industries values diversity in the workplace. Women, Indigenous People, Visible Minorities and Individuals with Disabilities are encouraged to apply and self-identify. The more inclusive we are, the better our work will be. Creating a culture of equality isn’t just the right thing to do, it’s also the smart thing.

Important Note: To support resume screening, interviews and other candidate evaluations, we may use artificial intelligence (AI) powered tools, including internal or third-party developed tools. All AI outputs are reviewed and validated by our recruitment team. For more information, please see FGI’s Privacy Policy - Privacy Policy | Fort Garry Indust