Service Advisor / Parts Counterperson
Jerry Pfeil Chrysler Dodge Jeep Ram – New Hamburg, ON
Jerry Pfeil Chrysler Dodge Jeep Ram, part of the family-owned Jerry Pfeil Auto Group, is seeking a motivated Service Advisor / Parts Counterperson to join our small, community-focused dealership.
This is a dual-role position ideal for someone who enjoys working directly with customers while supporting the service and parts operations.
Key Responsibilities:- Greet service customers, write repair orders, and explain recommended maintenance and repairs
- Coordinate with technicians to ensure accurate diagnostics, timelines, and customer communication
- Sell parts and accessories over the counter and to the shop
- Look up parts, prepare estimates, and manage parts orders and returns
- Maintain accurate records in the DMS
- Deliver outstanding, honest customer service in line with Jerry Pfeil Auto Group standards
Qualifications:- Automotive service or parts experience preferred (CDJR experience an asset)
- Strong communication and organizational skills
- Comfortable multitasking in a fast-paced environment
- Customer-first attitude with attention to detail
- Valid driver’s license
What We Offer:- Competitive compensation based on experience
- Stable, family-owned work environment
- Opportunity to grow within the Jerry Pfeil Auto Group
- Supportive team and community-driven culture
Job Types: Full-time, Permanent
Pay: $20.00-$28.00 per hour
Expected hours: 40 per week
Benefits:- Dental care
- On-site parking
- Paid time off
Ability to commute/relocate:New Hamburg, ON N3A 1K5: reliably commute or plan to relocate before starting work (required)
Experience:Automotive Parts: 5 years (required)
Work Location: In person