We are looking for a professional, organized, and high-energy Service Appointment Coordinator to join our team. As the first point of contact for our service department, you will play a critical role in shaping the customer experience. The ideal candidate excels at multitasking, possesses excellent communication skills, and thrives in a fast-paced environment.
Key Responsibilities & Duties- Appointment Management: Schedule service appointments via phone, email, and online booking portals, ensuring the shop workflow remains balanced and efficient.
- Customer Consultation: Answer inbound inquiries regarding service intervals, basic maintenance requirements, and appointment availability.
- Outbound Outreach: Perform follow-up calls for missed appointments, service reminders, and specialized maintenance campaigns to keep our shop busy and our customers safe.
- Data Integrity: Accurately update customer profiles and vehicle history within the Dealer Management System (DMS).
- Service & Parts Liaison: Coordinate with Service Advisors and Parts consultants to ensure parts are in stock for upcoming specialized repairs.
- Customer Service Excellence: Provide a warm, professional greeting to every caller, ensuring they feel heard and valued from the moment they connect with us.
Qualifications- Experience: Previous experience in a dealership environment, call center, or high-volume reception role is preferred.
- Communication: Strong verbal and written communication skills with a professional telephone manner.
- Tech-Savvy: Proficiency with Microsoft Office and the ability to quickly learn proprietary dealership software (DMS).
- Organization: Ability to manage a high volume of tasks without losing attention to detail.
- Reliability: A consistent track record of punctuality and a positive, team-oriented attitude.
Why Join Us?- Competitive hourly wage and performance-based incentives.
- Comprehensive benefits package.
- Opportunities for career advancement within the dealership.
- A professional and supportive team culture where staff well-being is a priority.
How to ApplyPlease submit your resume and a brief cover letter outlining your relevant experience. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
This position is integral to maintaining high levels of customer satisfaction while supporting the operational success of our dealership. We welcome candidates who are enthusiastic about automotive services and committed to providing outstanding service.
Pay: $18.00-$22.00 per hour
Benefits- Dental care
- Extended health care
- On-site parking
- Vision care
Work Location: In person