General Information

Req # WD00097382

Career area: Services

Country/Region: Canada

State: Ontario

City: Markham

Date: Wednesday, April 22, 2026

Working time: Full-time

Additional Locations: Canada - Ontario - Markham

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).



This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

We are a managed services organization within a global computer manufacturing company, responsible for delivering large-scale services around end point devices spanning 36 to 48 months. Our services focus on Digital Workplace Solutions (DWS), including logistics, rollouts, Unified Endpoint Management (UEM) services, and other device-centric solutions. We take pride in our commitment to delivering exceptional value and seamless customer experiences.

The Service Delivery Manager (SDM) will oversee the end-to-end delivery of large-scale contracts for our key clients. This role requires a strategic leader who excels in contract management, scope management, financial oversight, and stakeholder engagement to ensure the successful delivery of the agreed-upon services. The SDM will serve as the primary point of contact for the customer and internal stakeholders, ensuring alignment with contractual obligations and organizational objectives.

Customer Relationship Management

• Build and maintain strong, trust-based relationships with the client’s key stakeholders.
• Act as the primary escalation point for service-related issues, ensuring prompt and effective resolution.
• Conduct regular service reviews with the client, sharing performance insights and driving continuous improvement.

Contract Management

• Serve as the primary owner of the client contract, ensuring adherence to all terms and conditions.
• Monitor contractual obligations, deliverables, and milestones, ensuring timely execution.
• Address contract amendments, extensions, and renewals in collaboration with the legal and sales teams.

Scope Management

• Manage the scope of services, ensuring clear understanding among internal teams and the client.
• Handle scope changes through a structured change management process, aligning with client needs and internal capabilities.
• Regularly review and refine the scope to adapt to evolving client requirements and operational realities.

Financial Management

• Drive continuous margin improvement programs, including an annual contract value growth.
• Ensure the As-Delivered financials are tracking in line with, or better than the As-Sold financials.
• Ensure on time and accurate billings,
• Manage the contract’s financial performance, including budgeting, forecasting, and cost co