Overview

Join our dynamic team as a Service & Parts Advisor and become the vital link between our dealership, our service department, and our valued customers. In this fast-paced, dual-role position, you will combine your technical knowledge with exceptional customer service skills to support both parts sales and service operations. From helping customers find the right powersports or marine parts and accessories to coordinating service appointments and repair orders, your role is key to ensuring a seamless and efficient customer experience. This is an exciting opportunity to thrive in a collaborative environment focused on quality, efficiency, and customer satisfaction.

Responsibilities

• Assist customers in identifying and selecting the correct powersports or marine parts and accessories, providing knowledgeable guidance on diagnostics, repairs, and maintenance
• Act as the first point of contact for service customers by scheduling appointments, opening and closing work orders, and clearly communicating repair timelines and expectations
• Manage repair orders from start to finish, including quoting, approvals, updates, and final invoicing
• Maintain accurate inventory control through stock tracking, ordering, and restocking using LightSpeed
• Process sales transactions and service payments while maintaining strong cash handling and POS standards
• Keep customers informed throughout the service process, providing updates on job status, delays, or additional repair needs
• Maintain organized stock areas and service documentation, ensuring efficient workflows and accurate record-keeping
• Handle customer inquiries via phone, email, and in person with professionalism and urgency
• Support upselling opportunities by recommending additional parts, accessories, or services that enhance the customer’s experience and equipment performance

Skills & Qualifications

• Previous experience in a powersports, marine, or automotive dealership environment (service and/or parts experience preferred)
• Strong understanding of service processes, repair orders, and parts inventory management
• Proficiency with dealership management systems such as LightSpeed
• Excellent organizational skills with the ability to manage multiple work orders and inventory tasks simultaneously
• Strong communication and interpersonal skills with confident phone etiquette
• Ability to explain technical information clearly to customers with varying levels of knowledge
• Experience with Microsoft Excel for tracking, reporting, and basic data analysis
• Knowledge of retail math, pricing, and quoting for both parts and service
• Proven ability to upsell while maintaining a customer-first approach
• Detail-oriented with strong problem-solving skills in a fast-paced environment

What We Offer

• Competitive compensation — pay will reflect experience
• Opportunity to work on a wide variety of powersports equipment
• Health benefits
• Onsite parking
• Supportive, team-oriented work environment
• Opportunities for growth and advancement

About West Hawk Marine

West Hawk Marine is a full-service dealership specializing in automotive, marine, and powersports sales and service. We are committed to quality workmanship, safety, and customer satisfaction. We are currently seeking a skilled and motivated Service and Parts Advisor to join our team at our Winnipeg location.

How to Apply

Interested candidates are encouraged to submit their resume to West Hawk Marine through Indeed, or email kathryn@westhawkmarine.com.

Only those selected for an interview will be contacted.

Job Type: Full-time

Pay: $16.50-$28.85 per hour

Expected hours: 40 per week

Benefits:

• Company events
• Dental care
• Extended health care
• Life insurance
• On-site parking
• Store discount
• Vision care

Application question(s):

• Do you have a reliable mode of transportation to get to work? (We are not on a bus route)

Work Location: In person