Service Support Associate

Client Services

Permanent Full-time

About us:

The Ontario Pension Board (OPB) administers the Public Service Pension Plan (the PSPP), a major defined benefit pension plan sponsored by the Government of Ontario. With 100,000 members and $34.1 billion in assets, the PSPP is one of Canada’s largest pension plans. It is also one of the country’s oldest, successfully delivering the pension promise since the early 1920s. Learn more about OPB.

About the role:

Are you interested in learning more about the pension industry? We have an excellent opportunity to join our team as a temporary Service Support Associate. Reporting to the Manager, Client Services, you’ll deliver exceptional administrative support with a strong focus on client service. With a keen eye for accuracy and attention to detail, you’ll review and process a variety of incoming requests as part of a collaborative team. This is a great opportunity to join a purpose-driven organization and to explore a career path in client services, as we deliver on the pension promise.

Key Responsibilities:

• Reviewing all incoming documentation and service requests from our clients, correctly identifying the service type and determining the appropriate course of action.
• Processing various request types, accurately updating information and changes into client files.
• Providing client service while contacting clients for missing information through various communication channels.
• Preparing routine correspondence along with a variety of support services.

Key Qualifications:

• Basic working knowledge of pension related lifecycles and processes.
• Demonstrated knowledge and proficiency with computer systems & databases such as MS Office, particularly excel.
• Demonstrated ability to organize and prioritize various work assignments in a coordinated and efficient manner.
• Demonstrated ability to complete work on your own initiative within established deadlines.
• Good interpersonal and communication skills to provide client service to internal and external clients.
• Commitment to producing high quality work through consistency and accuracy.
• A team player, recognizing the importance of relationship building with your team as well as with those across the organization.

Compensation:

• The base salary for this position starts at $ 68,745 (Step 1) with future potential of up to $82,494 (Step 8). Candidates generally start at Step 1 salary. A candidate’s placement in the range is based on skills, knowledge, experience, and internal equity, with consideration for how the candidate is developing, meets, or exceeds the role’s requirements.

Additional Information:

• This posting is for an existing vacancy.
• The competition will remain open until a successful candidate is selected or until the competition is closed.
• No artificial intelligence tools are used to screen, assess, or select applicants for this position.
• The identified final candidate will be required to complete a background screening.
• OPB is committed to providing accommodation for people with disabilities in its recruitment process. Please advise OPB if you require an accommodation, and we will work with you to meet your needs. OPB is committed to fostering a culture of diversity, equity and inclusiveness that reflects the diverse communities we serve. We welcome and encourage applications from those who may contribute to the further diversification of ideas.

If you are looking for an exciting opportunity and to build a career in an innovative and dynamic organization, submit your resume by clicking on Apply Now below.

Careers - Ontario Pension Board

We thank all applicants, however, only those selected for an interview will be contacted.

Ontario Pension Board is an equal opportunity employer.