Job Type: Permanent

Work Model: Hybrid

Reference code: 132204

Primary Location: Toronto, ON

All Available Locations: Toronto, ON

At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians.

By living our Purpose, we will make an impact that matters.

• Have many careers in one Firm.
• Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
• Learn from deep subject matter experts through mentoring and on the job coaching

Deloitte is seeking a highly motivated and detail-oriented ServiceNow SAMPro Specialist with a minimum of 2 years’ experience in Software Asset Management. The ideal candidate will be responsible for maintaining accurate software asset data, executing license compliance activities, and supporting the development of Effective License Positions (ELPs) within ServiceNow SAMPro. This role will support audit readiness, optimize software assets, and ensure compliance with major software publishers.

In this role, you will be responsible for operating within ServiceNow SAMPro to ensure the accuracy and integrity of software asset data. Your day-to-day activities will include validating and updating software models, creating and maintaining software model records, and normalizing discovery data to support ongoing compliance efforts. You will configure license metrics, entitlements, and reconciliation rules, as well as manage license allocations and reallocation processes to optimize software usage. A key aspect of your responsibilities will involve executing reconciliation jobs, interpreting results, and developing Effective License Positions (ELPs) for multiple tier 1 publishers such as Microsoft, Oracle, IBM, Adobe, and VMware.

When automation is not available, you will perform manual license position calculations using large datasets, ensuring that all compliance requirements are met. You will analyze procurement, entitlement, deployment, and contract data to identify compliance risks and opportunities for optimization. Additionally, you will play a critical role in supporting audit readiness, responding to audit data requests for major publishers, and proactively identifying normalization and data quality issues to drive remediation efforts. Preparing and delivering comprehensive reporting—such as compliance summaries, optimization recommendations, and KPI dashboards—will be an integral part of your contribution to the team’s success.

This is your opportunity to work in Operate at Deloitte. Operate services harness the latest technologies, talent, and capabilities from all over the world to deliver ongoing outcomes and client value. We do more than traditional business process outsourcing. We do more than just “keeping the lights on.” We work shoulder-to-shoulder with clients and their customers, constantly adapting to the pace of change, to ideate, innovate, and embed continuous advantage at the heart of their operations. An